Walmart MASTERCARD Consumer Reviews

I set up an online account so I could check the balance on my new card like every other card out there. Unlike any other card out there, Walmart then cuts off access to your online account until you FAX (yes, I said fax - if you were born after 1987 you can google what a FAX is) them 2 more pieces of ID - because I REALLY want to FAX copies of my ID to a machine that has been obsolete since 1983 AND makes copies of my ID for anyone passing by to see/take home. Of course, Walmart does not advise you of any of this and when you try to log in the error message on the website states, "we are unable to access your account please try again later" when the reality is you could try a zillion times and it would never work because they want more ID... Anyways - I paid off my balance, cashed in the $50 in incentives I got for signing up and then reported the card stolen and never activated the new one.

Will never use this Walmart Mastercard again. It’s more than 2 months and I haven’t received my refund. Very poor customer service. And the process is ridiculously slow!

I have had a very unfair and bad experience with them. Once I found the unknown charges in my account, I could not talk to the right person or a supervisor even after being stocked for 85 minutes on the phone. This has happened too many 4 times in a row and they don’t care at all.
Funny thing is that in the beginning, they advised me not to pay the balance and first check the unknown amounts with the vendor. It took me more than two months and still waiting for the vendor but Walmart Mastercard is charging the interest on a monthly basis telling me openly that we don’t care.
Every time they tell me that our supervisor will call you in 24-48 hours but they never do. I know they love to charge me with daily interest.
I am going to close my account with them and advise whoever I know to be careful with them.
Thank God everything is being recorded and they can’t hide it.

Extremely unhelpful customer service spent hours trying to resolve a simple issue with 7 different agents. When asked to speak to a supervisor, each of the 7 times was on hold for 41 min and then the connection hung up. Said there would be a customer service review survey after call..... ya no way do they provide that. The absolute worst experience I have ever had, cancelling my card nothing is worth this kind of hassle.

No attention to detail. I had a change of name and had to submit it twice because of the errors that they made by not following the request or reading the change of name certificate fully or properly.
This resulted in getting two cards that were useless because they didn't have my real name on them.
The second time I called to get it corrected because they added an extra "h" to my name, they ran another credit check. I saw it on my credit report the next day and it dropped my credit score. There had been no discussion about increasing my credit limit and the limit wasn't increased, nor had a request been entered in their system regarding a credit change. They didn't ask or inform me that a credit check would be run. It wasn't run with the first request for my name change. Why would it be run when they misspelled? I'm very disappointed.

I went to a Walmart store to return a product. I got the refund and associated with a no existing transaction charge. I went to the charged store and talked with the associate manager to verify the transaction. The associate manager could not find any record of this transaction with my card. I disputed it and got it credited back. After two months, I got charge again for the same transaction. I disputed it with this card charge department. A lady insisted my card and pin was input for this amount which the charged store manager could not find the transaction record associated with my card. Terrible Walmart Reward Mastercard. Don't try it, otherwise, you will regret for your choice.

Applied for the Walmart Mastercard to get the $25 discount on our purchases and was told the application didn't go through. 2 weeks later, got the card in the mail. Spent 1.5 hours getting thrown from department to department just getting the card activated (barely able to understand the people on the phone). Went to the store to make a Christmas purchase for $560 and the card was declined. Didn't even prompt me for a PIN. Went home and spent another hour getting thrown from one department to the next and was finally transferred to the Security department. Was told that due to the high purchase amount and first purchase, the card was blocked. They requested that I fax pictures of my ID and utility bill to prove my identity. Firstly, who uses Fax anymore, secondly, why wasn't the PIN prompted to prove my identity, and finally, why would I fax my personal details somewhere that can be used for purposes of fraud. After reading reviews with similar experiences, I decided to cancel my card

Tried to make a purchase and it was declined. By the time I spoke to the 4th agent after verifying my identity over and over and over again. I was steaming mad. Still declined the purchase. Looked like an idiot in front of people in the store. Worst clown show ever!

I changed my number and they still tried contacting me on an old phone number... Poor security, that shouldn’t happen Unauthorized credit checks, they did a credit check on me for absolutely no reason the other day. I didn't apply for a new card or anything and my bill was fully paid off. There was zero need for this credit check and I will be reporting them to Transunion as why should my credit score get lowered for no reason? No!!! Be careful. They will harass you with Promotion phone calls, which is completely dumb in a time when phone scammers are at an all-time high. Send a letter like all other reputable companies, so unprofessional and behind the times. Also even when you are in the store they will try to pressure you into their cards if you have one they will try to upgrade you to a new one, if you say no they try again. No means, no. I literally started checking out at self-checkouts to not be harassed and they sent ppl over there to try to get ppl to sign up, it’s so annoying. I had to tell the guy working there “look I come to self-checkout to not be bothered about your credit card”. The small savings are simply not worth the massive annoyance. Unprofessional!

Every time when I use it for online shopping by choosing this card being asked way too many questions to verify and still got blocked or failed for the purchase. After called finally have it done purchased 2 smartphones with all my expenses in the bill around 4000+ THE NIGHTMARE! After the first month starts they send my balance to the report card center before the due day of my bill and caused my credit score dropped 14 points!!! I will never use this card again! I also STAY AWAY WALMART STORE due to the self-checkout doesn't support pay pass or google pay in the year of 2020! I mean come on, Walmart!!!