Walmart MASTERCARD Consumer Reviews

Money was withdrawn from my Mastercard over $3000 without my knowledge. Put in a dispute and it took over 1 year to solve it. While interest was accumulating. At last, they found out that I didn't use the money it was fraud they put back the exact amount that was withdrawn and charged me the interest for the fraud money I called customer service many times and they kept on tossing me around, at last, I got a supervisor who told me that I had to pay the interest because I was not doing a minimum payment for the fraud money. I asked him if was that my problem and said yes. And now my account was sent to a credit union they are calling every day my credit is bad due to the money I didn't use so please be careful with Walmart Mastercard. Not good! I need some help on how can fight this...

When Walmart Mastercard updated its website, some changes made were good, and some NOT.

The previous Walmart MC website always had on the left column the following info:
Current Balance, Min Due, Credit Limit etc. If you were trying to balance by viewing past transactions, seeing your current balance helped. No matter what you were viewing, that info could always be seen.
With the New Walmart MC website, this info is only available on the main page and once you leave that page, you better have memorized it all. If you were trying to balance and forgot what your Current Balance was, you would have to leave the page you are on, go back to the main page, and start all over.
I have emailed Walmart Customer Service about this issue, and they told me they have nothing to do with the Walmart MC website and to contact the Credit Card Customer Support. So I messaged them, and they also said they do not take care of this and referred me back to Walmart. No one wants to take the initiative to help or refer me to the right place.
Why could they not have your Current Balance available when viewing transactions, up on top in the shaded blue part? There is plenty of space. So frustrating when you are trying to balance.
Why will no one LISTEN!

This card has given me hell from the beginning. Poor customer service, attitude from them while demanding you pay them your owed balance. Now I’m dealing with DNA collections because of them who are also making my life a living hell. Stick to other bank's credit cards to keep your life easy. The phone calls are around 15 a day for no reason, they have such high interest and won’t raise your credit limit no matter how good your credit is. Don’t forget, they also RUIN your credit at the credit bureau!!!

I called the first time and was told they would "call back in 5 minutes". Really? I have never seen a company treat their customer like that and on top of that, I never received the call.

After calling 4 times again and having them say the exact same thing but not giving any more information it was until the 5 and 6th call is when I was able to actually have a conversation with the customer representative about why my card was on hold.

This time the representative I had on the phone "Helped"!!! She was able to take the block off from what I was told over the phone but was told to wait 20 min for it to be reset.

I will try it later this week but this should never have happened.

Please be persistent when they tell you they would call back in 5 minutes. Just call back 20-30 minutes after the first call and you will receive a new representative and you will hopefully get one that will help you sort out your issue.

I did an online Walmart order, I shopped at another local store to use the card in person. I received a phone call later that day from their security division. They had put a lock on my card until I fax them more ID for my security... mine or theirs. I told them I have no intention of faxing my personal info anywhere.

I called back and spoke to someone reading talking points. She had no capacity to answer why my card was locked. She told me I had used it correctly but it was locked because... because what? No response. I asked for a supervisor... 24-48 hours wait, so I waited.

72 hours later no supervisor called so I called and cancelled the card after paying off the balance. The agent said he was sorry I was cancelling. I said if you really cared, someone would have called me when I asked.

They let the card go over the limit... then sent me a bill for almost $500 !!! They called my house, my cell phone AND my husband's cell phone about 7 times a day. I paid $300... could barely afford that.... they still keep calling... OMG... absolutely horrible. I can't wait to get rid of this card. Unbelievable

Twice I have given Walmart M/C a chance and twice they have shown me they do not deserve my business.
First card they cut my $12.000 limit down to $8.000 and said because I wasn't using it I didn't need it. Who are they to decide what I need???
I closed the account about 3 years ago and there was a balance owed to me of about $1.59.
The second card I just got. (Let me say I do not need their card) I called and asked them to put the balance owed to me on the need card. They couldn't do it and said "balance on the first card was zero. I ket that slide. Well done I get a bill pertaining to the first card "cancelled and cut up" that I owe $4.85 for an inactivity fee.
That's it with this store and their cards. These guys are nothing but a "SCAM".
Don't trust them and stick to your cards with respectable Canadian Banks.
Walmart really sucks the bag. Including their stores. Don't waste your money on anything Walmart-related stores or cards.

Charges without explanation and monthly statements. When it ran in normal, it seemed to be ok. But when you meet any situation, the terrible treatment starts.
I got some question about my previous charge and contacted with the customer service. No explanation and the transaction details provided. I canceled my card and found my online was locked off right away. I requested the monthly statement for reviewing and checking numerous. Every time the customer service representative always said I should get it within 10 days. After 100 days waiting, the required monthly statements have not been shown up. Even though I fully paid my last statement balance, and verified the balance became "0" by calling. My closed account balance is still growing. Where can I get this terrible service off?
Don't try it, you will be beaten up.

This site is the worst. Can't visit the site to check my balance. I'm done with this card!

I have had this card for just under a year and I am now giving up on it. Customer service does not exist and communicating with customer service is impossible.
Initially they promised $10 to go paperless. Their website wouldn't allow me to go paperless. When I clicked on "GO PAPERLESS"....nothing would come up.
I pay my monthly charges like clockwork before they are due. However on two purchases my card was rejected due to slow approval by mastercard.
I finally was able to go paperless....but now my $10 incentive has never been provided.
My last grip is that every new card holder is confined to a $1000 credit limit, within the first 12 months. It meant I had to make two monthly payments in order to not be locked out. My other cards all provide limits for over $10,000. Good bye Walmart Mastercard !!!!!!