Walmart MASTERCARD Consumer Reviews

Good basic card with the worst service. With this card, customers can use rewards once the amount reaches $5. Worst service - so many disappointments! 1. They upgraded the website - that’s the biggest disappointment as it’s very inconvenience to a user; one can review only 3 or 4 transactions (laptop screen can accommodate only these many as a transaction has so much width gap from other) to see other one needs to scroll up or down; 2) Customer service is below average. I had to call 3 times to get reissue additional card and every time I was promised I would get in the next 7 to 10 business days. 3) Online messaging communication is not helpful. You send any message they respond by identical message - "sorry, this can’t be answered, please reach us on phone"... I have 3 replies to my messages which are identical like this. 4) Another worst feature is that pending transactions and approved transactions are mixed when you see it online which is very confusing. Raised inconveniences but no hope. I didn’t cancel my card as it’s not going to help me. So I have started using another card, which pays rewards annually but has good customer service and easy to use a website. I have a habit to review transactions 5 days a week. If you like to review your account regularly then you would be frustrated by the Walmart MasterCard website.

Walmart credit card is just OK. Sure, you have no fee, rewards are pretty much the same as any other but the customer service - terrible!!!

So, I overpaid my Master Card by $430 called 3 times to have it hung up on me after an hour each time. Once I get my refund I’m cancelling my card this is horrible!

After having my card blocked 3x by Walmart's security algorithm the 4th time Walmart required me to send in the fax of my driver's licence. Ok, over the top I thought because I could answer all their questions, but later I found out they were going to wait 3-5 business days to re-enable my card! I didn't use my card in any way other than was spelled out in the user agreement. I had one late payment 9 years ago, that's it. My account is in good standing and nowhere near my credit limit. This is lousy customer service to an extreme. Avoid Walmart Mastercard like the plague!

I was very frustrated at the representative from India considering I had this card for many years! He had the nerve to be pissed when I ask him to repeat! Get out the kitchen if you can't handle the heat! I dealt with other companies with some african and some latin folks who spoke way less english than him but they were patient, nice, and they were able to help me and my inquiries were more complicated than what I had asked that guy with Indian accent!

Just got a Walmart Mastercard and within 1 month they lowered my limit because I used the cash advance feature. I never even went close to the limit, their inadequate security department called and said: your credit limit is now 1000, and hung up... They are rude and not following the Financial Consumer Agency of Canada Rules! Maybe they should be sued. I will pay the 150 dollars I owe and send them their card back ( who knows they might decide to charge customers for making the card too)! What a joke they are! Canadians don’t need this crappy card!

Card feature is fine, redeem easily, but customer service is really poor... Rude speech and no multilanguage service.

Card perks are okay and I think come in useful, but don’t ever think you can get good service from anything that has the name Walmart associated with it. Service is one of the worst I’ve ever experienced ever.