Horrible customer service I have ever faced
by Bhanu on Nov 22, 2023
1 out of 5 stars
Credit Card Reviews
Walmart MASTERCARD Consumer Reviews
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(253 reviews)
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Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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I’ve had my account since 2018. Never a problem. I use it at Walmart stores only and self-pay the transaction right away at the terminal after the sale. Just using it for the points. I do agree with other comments in here, though, that their hold times are bit much! Other than that, not bad.
I’ve had the card for just over a year. Never a problem. It’s good for a basic card with some rewards at Walmart. $1000 limit, use it to shop only at Walmart, pay it off for the exact amount I use - right at the point of sale register. So far, in 15 months I’ve accumulated about $300 in rewards to use. Again, good for a store card - but stick to the major banks if you want high limits and better service.
Scotiabank® Gold American Express® Card
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). What else will you get:
- Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
- Earn 3 Scotia Rewards points for every $1 you spend at eligible gas stations, daily transit, and select streaming services
- Earn 1 point for every $1 you spend on all other eligible everyday purchases
- Complimentary Concierge Services 24/7
- Comprehensive Travel Insurance coverage with 25 days of travel medical insurance for eligible persons under age 65
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Card perks are okay and I think come in useful, but don’t ever think you can get good service from anything that has the name Walmart associated with it. Service is one of the worst I’ve ever experienced ever.
There was some promotional mail regarding earning $25 in rewards after spending $250 in a given date range (Sep to Oct). We spent this $250 as per the terms and conditions and still didn't get the rewards for it.
I called customer care on 11/22/23 at around 4 PM EST and all that she repeated throughout the conversation was "We don't have this offer now. We have different offer now in Nov, 23". She can't talk about the offers that are expired. Then I asked who was going to help in resolving the issue? She was clueless and when I asked her to transfer to manager, she said there was no manager and only she needed to handle this call.
Going to cancel this card, completely useless. Other cards give better rewards.