CIBC Aventura VISA INFINITE Card Consumer Reviews

Due to a typo, hotel check in needed to be changed 1 day!
9 months out, rewards centre would not accommodate the change, called hotel they said no problem whatsoever but had to be fixed by the booking provider.
The rewards centre said simply beyond there control and would not let me contact the booking agent?
Lost my points.
Do Not Get Cibc Adventura
This program is stealing from people all their points!!!!!

The worst ever customer service reward, two times they screwed my reward points, and it take forever to refund my points. I will never advise the CIBC reward program.

Customer service absolutely useless. I tried to redeem my points for a flight, the CR individual was charging me double then what was online. After 30 mins of explaining it, he still couldn't provide me with the amount that was displayed on the AIR CANADA web site!!! I called back an hour later and I missed out on the flight because of his ignorance. THE WORST CREDIT CARD, I since cancelled my card! HORRIBLE EXPERIENCE

CIBCs website didn't allow me to choose any options for the car (snow tires) in an area that requires snow tires by law. Rental car company ended up charging me an extra 300 dollars for my "reward". In total this rental probably cost me 500 dollars for 3 days, when quoted on your website as 30 dollars a day. If I avoided using this website I could've found a car half this price with snow tires. This is probably the worst experience I have ever had booking any sort of travel. I would never use the CIBCs reward system ever again and I am strongly going to advise that people avoid this system and the Aventura credit card.

I work for CIBC and get this card for free and only use it to get my free lounge access when travelling. The whole thing is a scam. The cost of the ticket is based on distance and is fixed. Which means, if the price goes down, you won't get any discount. On the other hand, because of the limits they put, if the price goes up, they'll charge you the difference. Also, the taxes and fees aren't included in the number of points required and are set by CIBC very liberally, about 40 to 50% of the ticket price you can find elsewhere. And using point for paying taxes is 100 for a C$1. which is way less than their advertised 2.5 cents per point value. But if you do not have enough points and need to use your money, the conversion rate is somehow 3 cents per point! Robbery! There's no point calling the Customer Service as they all tell you that those are the rules. Do yourself a favour and choose a card that has a dollar value attached to your rewards.

Been accumulating points for six years now. I've got to wonder why when doing a flight comparison shop, posted taxes and fees on the rewards site turn out to be more than 1/2 the regular inclusive ticket price. $1500 in taxes after expanding a bunch of my arduously accumulated points when the regular fare posted on Expedia is $2200? I might as well have not gone with the card at all and saved myself 6 years worth of annual fees.