Credit Card Reviews

CIBC Aventura VISA INFINITE Card Consumer Reviews

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(54 reviews)
CIBC Aventura VISA INFINITE Card
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Reward program

by Raef Eskander Said on Dec 16, 2023
1 out of 5 stars

The worst ever customer service reward, two times they screwed my reward points, and it take forever to refund my points. I will never advise the CIBC reward program.

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Good luck reaching their customer service

by Anna Logacheva on Mar 7, 2022
1.5 out of 5 stars

I will definitely go to a different bank after my recent experience with CIBC for the following reasons:
1. Horrible wait times for the reward center. You spend 2 hours waiting for someone to pick up the phone. After that, they start transferring you and at some point, the office closes. So, they just hung up.
2. If you want to complain, they transfer you to customer service, but you can just leave a message. They will never call you back.
3. If you get very angry, and insist, you might get to the manager who will refuse to discuss any issues with you. Got a response "I am not going to talk about it" when I told him that his staff was hanging up on me at 7 pm.
4. They will never call you back to finalize the booking and your ticket ends up being 2 times more expensive by the time you finally get someone to book it for you.
Go with another bank, your lifetime is more valuable than this...

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