CIBC Aventura VISA INFINITE Card Consumer Reviews

Don’t waste your time with CIBC. The main bank system and the rewards department cannot figure out who does what. You make any change to your details you need to wait 3-5 days to do book a trip. Then after that they still can’t help you because their systems just don’t update or work together correctly. I wasted over a week and many hours trying to get help. No one knows what they are doing. Wanted to book airline tickets for my family trip to BC this Christmas and there is an error in their system that no one that no why’s or can fix it. Was told sorry it may take weeks to fix and you can use your points for airline tickets. This is after waiting a week for their systems and by that time prices of tickets went up by 1K and flights I wanted was no longer available. Told me nothing they could do. They said I can put a complaint in and only way to maybe get a call back is to then escalate the complaint. Otherwise they just sit in a database. Lol. So no care about your complaint and no care that now I could not afford the trip for the family because I was banking on using those points.

Literally talked to about 10 people and most people didn’t know what to do or how to do it. If it’s not on a script then they can’t help you. Will just waste your time sending your call to mother departments.
So angry at the service and knowledge that I’m thinking of changing banks altogether.
Horrible experience. Don’t waste your time. You will not get the service you expect. There are other cards out there you can count on in terms of using your points.

I want to cancel my Aventura CIBC credit card, takes more than 2 hours, they keep transfer me from one to another 4 times and still waiting, terrible customers service.

In total, I have spent 4 - 5 hours over two days trying to get a hold of someone to take advantage of their promotion on travel redemption points. I have transferred between two numbers, each representative offloading to the other - repeatedly!
After a number of phone calls, and requests to escalate to managers who never get back to you that day (2-4 business days which tells me they have a lot of customer complaints), one person tells me I am not eligible because somewhere in the fine print, it only for Canadian travel! Regardless of the fact, that I had redeemed points previously for US travel on the promotion or so I thought I did. They then went on to tell me that the promotion wasn't applied in that instance, and it was the regular redemption program - even though they left me believing I qualified and they had rectified it. This of course is all news to me... after repeated conversations and discussions with various representatives.
You cannot escalate, you cannot be provided with an explanation, you cannot reason with them.... it is truly a nightmare. I will not be using any of their products again! I would switch credit cards immediately if I didn't have all my banking with CIBC.