CIBC Aventura VISA INFINITE Card Consumer Reviews

The airline cancelled a flight and would like to be rebooked on another. Have been on hold: first time 1.5 hours, second time 2.5 hours and third time 2 hours. The emailed callback request went unreturned and so have sent in a second request. Tomorrow I will try for 3 hours before carrying on with my day, as that is what looks like needs to happen. I also have an appointment at the bank. These points are bogus! Stay away from CIBC Aventura!

To begin with, their travel options are extremely limited. For example, you can only rent a car at some North American airports. If you need a car for a weekend from a local rentals office, which is a 10 min walk from my home, or in Europe or Asia, you are out of luck! You can call, but it will take up to several hours to get to a representative and you cannot browse through all options and prices. Also, I submitted for a refund for Air Transat flights that got cancelled back in June 2020 and it takes forever to get my money, although other travel agents get it done faster. And then it will be 6-8 weeks more to get back my points I have used to make the booking!! The customer service is awful and they hang up on you because "they have no additional information". The collection rate is bad. The access to lounges is useless because they are either closed for COVID or overcrowded. Find a better card.

For the first time, I tried to use the benefits of this card for cancelling a trip to the US due to the coronavirus and they told me unless I am sick or a family member is dead I can't use this benefit. By the way, I was on hold for 2 hours and 15 minutes.

Please do not buy CIBC products. credit card insurance and the travel rewards program are terrible.

1) If you ever had a flight cancellation, best of luck getting their contact centre representatives to process the refunds. They will keep on passing the buck saying that you booked directly through the airline so they can't do anything when the booking was made thru their travel rewards program. Poor guys don't even know how their own system works. It is a total nightmare. Their customer service representatives are extremely rude and have zero sense of how to talk to the customers.

2) The process for refunds can take 2-3 months, but if you would have booked thru the airline it would have been immediate or would have been done in 3-5 business days. The contact centre team will take over 2 hours to do anything if they don't pass you over to multiple agents.

3) Ohh, and did I tell you that their contact centre for bookings, cancellations, and flight changes closes at 8 pm, so if you have a late-night flight you are totally screwed.

4) The customer service email is a joke, their SLA is 72 hours, welcome to 2023 or should I say 2003 since they are still learning on how to respond to emails.

5) Let's talk about their insurance claims, ohh never mind it just exists on paper, if you dare to even think about trying it.

I have a trip cancellation on my card.
Had to cancel in July due to medical reasons. I submitted the claim to Global Excel Services.
They sent me a confirmation email on September 1.
They have not advised me or helped me with anything... In fact, I have a rude person on the phone who can't even write down what I spell to her.
She can't find me she says!!!
They are in Montreal - a total geek show. I'm using up my points and changing cards to a company that actually cares. CIBC is really bad news!!!

I saved points for several years and had enough points to partially pay for 2 airline tickets to Montreal to see a concert. The concert was canceled a couple of times due to Covid then totally rescheduled to Toronto. When I tried to reschedule the flights they said the credit is only good for one year. I called the airline that would be willing to help us out but the Aventura visa people were the ones who wouldn’t help us out. Had to pay for two more tickets. Totally not worth it. Waste of saving all those years for nothing.

I was invited by the bank to apply for the card and was invited to transfer the Balance over from other cards with 0 interest for 10 months. When missed payment by two days only they start charging me interest and cash advanced fees from day one of the transfers that’s a steal, also their trip cancellation insurance policy is a scam you have to deal with some insurance in Montreal if your flight is cancelled and it took over a year to get my money back.
CIBC Visa cards are not good any other cards on the market offer the same for free!