CIBC Aventura VISA INFINITE Card Consumer Reviews

I was invited by the bank to apply for the card and was invited to transfer the Balance over from other cards with 0 interest for 10 months. When missed payment by two days only they start charging me interest and cash advanced fees from day one of the transfers that’s a steal, also their trip cancellation insurance policy is a scam you have to deal with some insurance in Montreal if your flight is cancelled and it took over a year to get my money back.
CIBC Visa cards are not good any other cards on the market offer the same for free!

I’ve almost waited 1 hour and 36 minutes in order to request the refund for the ticket I bought with them and now instead I get nothing than wait for ridicule customer service which is almost there is no excuse for such long hold time that they keep you and because of this they charge you 139$ annual and the service they give you isn’t worth it at all!

I wish I could upload the screenshot here. I was on HOLD for OVER 2 HOURS before I decided to hang up. Such a pathetic customer service experience.
CIBC spends Millions on marketing campaigns and promotions but they can't afford to hire more customer service representatives to address customer issues.
Disgusting...

Wait times with CIBC Rewards center are absolutely embarrassing. I’ve called twice now and am currently on hold for over 2 hours. It’s a complete joke. I requested a points refund over 3 months ago. Was supposed to take 4-6 weeks and never heard anything back. Their “callback” feature, if you even want to call it that, doesn’t work and they never called me back. Emailed them 4 times in the last 2 months and never even got an automated response. TERRIBLE

I booked a flight with them which I had to reschedule due to Covid restrictions.

The wait time to rebook the tickets has been preposterous. Also, I was able to get to a call center associate who advised that my call will go to the ticketing department and I should expect a call back in three days. Guess what, I missed one call and I had to go through the same process again. The ticket prices became double by the time I was able to reschedule. DO NOT BOOK A FLIGHT WITH THE REWARDS CENTER.

I have been on hold for 1 hour. I purchased a trip last night and received confirmation. Just now received an email saying payment now hasn't been processed and requires me to call in to process the payment.
Why can't this be done online? Why did I receive confirmation and issuance of the ticket if the payment was not processed? Why do I have to call in separately and wait over an hour... thus far?
If you do get Aventura prepare yourself for incredible, tremendous frustration!!!

The airline cancelled a flight and would like to be rebooked on another. Have been on hold: first time 1.5 hours, second time 2.5 hours and third time 2 hours. The emailed callback request went unreturned and so have sent in a second request. Tomorrow I will try for 3 hours before carrying on with my day, as that is what looks like needs to happen. I also have an appointment at the bank. These points are bogus! Stay away from CIBC Aventura!

I have been with CIBC since 11 years old. Most of the time I’m ok with their service however the Visa Infinite card for travel points is ridiculous. As I write this review this is the third call and literally at this time as I write this I have been on hold for 2:10 min and 53 seconds. I’m sure that they make enough money off of us to ensure at least reasonable customer service. And every 30 seconds they say “thank you for holding. We sincerely appreciate your patience and will return to your call shortly.” Do they define wasting more than two hours of my life as reasonable? And not being the first time? I wish I could give them a beyond zero negative review. This is ridiculous.

Travel rewards services are non-existent to make contact on hold for two hours.
Value for money, Aventura points bring no advantage!

I was recently in Europe and my flight was significantly delayed so I decided to call CIBC insurance to see if they'd pay for a change of clothes etc. As the agreement says they will. I COULD NOT get hold of anyone. There was nothing in their system to accept a collect call and I tried numerous times. I also had someone try calling from Canada and she couldn't get through to anyone. This really concerned me as I was planning to use the insurance for a car rental. I feared if something happened I would spend the rest of my holiday simply trying to get hold of someone in order to get a claim processed. Fortunately, nothing happened, but I was SO NOT impressed. What's the point of paying for insurance if you're not going to be able to use it? Quite angry and will be looking for another card.