CIBC Aventura VISA INFINITE Card Consumer Reviews

Picture this, you buy a round trip through Aventura, you make it to your destination when it’s time to go home, you try to check-in at the airport, lo and behold, CIBC rewards has made the booking but not acquired an actual ticket, you are told that the airline can do nothing because the ticket was purchased under CIBC rewards, you attempt to call the line and are put on hold for 2 hours and then dropped, you try again and are told your calling after hours and to call the next day.
The next flight is after your covid test requirements so you purchase a rapid PCR test which is what is now the only thing available required for an additional $900 dollars at the foreign airport. You purchase your own ticket for 3x the original price. + a new 7-hour layover because CIBC rewards cannot be reached, and you need to get home...
You arrive home and continue calling CIBC rewards and are continuously being put on machine hold for over the next 3 days with nobody picking up the phone. You are very very angry
Welcome to my life.

I booked a flight with them which I had to reschedule due to Covid restrictions.

The wait time to rebook the tickets has been preposterous. Also, I was able to get to a call center associate who advised that my call will go to the ticketing department and I should expect a call back in three days. Guess what, I missed one call and I had to go through the same process again. The ticket prices became double by the time I was able to reschedule. DO NOT BOOK A FLIGHT WITH THE REWARDS CENTER.

I have been on hold for 1 hour. I purchased a trip last night and received confirmation. Just now received an email saying payment now hasn't been processed and requires me to call in to process the payment.
Why can't this be done online? Why did I receive confirmation and issuance of the ticket if the payment was not processed? Why do I have to call in separately and wait over an hour... thus far?
If you do get Aventura prepare yourself for incredible, tremendous frustration!!!

I have booked a flight with CIBC rewards, and I am abroad and I need to book my ticket, and I have currently been waiting for 3,5 hours on the phone (paying for minutes, as I am calling Canada from a foreign country).
I thought being a CIBC Visa customer would come with some perks, but instead, it comes with nothing but uncertainty and pain.
As soon as I am home from this trip, I will change to another VISA card!
DO NOT CHOOSE CIBC VISA for travel point and service - the service you'll get is nothing!

Travel on an airline at the best of times is stressful. Trying to negotiate a vacation in today's climate makes you wonder if it is worth the effort. We had a flight booked, arranged our accommodations accordingly, the flight was cancelled, were given an option of another flight 2 days later, which was not going to work for us. Found another flight that would work for us but, for some reason, the Aventura representative was not able to get us on the flight that was available. Consequently, we are missing 2 days of our vacation and paying for accommodations that we are not able to use.

I have been waiting online for more than 3 hours and still no luck. I am trying to book a one-way ticket from Paris to Vancouver and was unable to do it online.

I thought the Aeroplane was bad - Aventura is even worse.

I will be switching credit cards immediately... It is unacceptable that CIBC is allowed to provide such poor service.