CIBC Aventura VISA INFINITE Card Consumer Reviews

To book a trip its 234,000 points or some lower trios 60,000 points plus 1,400$ . These prices are way more than on the travel websites. It will take 10+ years to get to 234,000 points if you spend 2,000 a month. Given that the fee is $129 a year, you're pretty much paying for the trip yourself. Other cards are way better.

Bought lotto tickets online and paid with my CIBC Visa card and was charged a $5 dollars service fee for a cash advance, calling them on Monday morning to close my account. Other Visa cards treat this transaction as a purchase as that is what it is. Adios CIBC

For the first time, I tried to use the benefits of this card for cancelling a trip to the US due to the coronavirus and they told me unless I am sick or a family member is dead I can't use this benefit. By the way, I was on hold for 2 hours and 15 minutes.

Due to a typo, hotel check in needed to be changed 1 day!
9 months out, rewards centre would not accommodate the change, called hotel they said no problem whatsoever but had to be fixed by the booking provider.
The rewards centre said simply beyond there control and would not let me contact the booking agent?
Lost my points.
Do Not Get Cibc Adventura
This program is stealing from people all their points!!!!!

The worst ever customer service reward, two times they screwed my reward points, and it take forever to refund my points. I will never advise the CIBC reward program.

Don’t waste your time with CIBC. The main bank system and the rewards department cannot figure out who does what. You make any change to your details you need to wait 3-5 days to do book a trip. Then after that they still can’t help you because their systems just don’t update or work together correctly. I wasted over a week and many hours trying to get help. No one knows what they are doing. Wanted to book airline tickets for my family trip to BC this Christmas and there is an error in their system that no one that no why’s or can fix it. Was told sorry it may take weeks to fix and you can use your points for airline tickets. This is after waiting a week for their systems and by that time prices of tickets went up by 1K and flights I wanted was no longer available. Told me nothing they could do. They said I can put a complaint in and only way to maybe get a call back is to then escalate the complaint. Otherwise they just sit in a database. Lol. So no care about your complaint and no care that now I could not afford the trip for the family because I was banking on using those points.

Literally talked to about 10 people and most people didn’t know what to do or how to do it. If it’s not on a script then they can’t help you. Will just waste your time sending your call to mother departments.
So angry at the service and knowledge that I’m thinking of changing banks altogether.
Horrible experience. Don’t waste your time. You will not get the service you expect. There are other cards out there you can count on in terms of using your points.

My new Ipad got slammed in a car door in Iceland. CIBC Aventura states clearly they cover accidental damage to property damaged or stolen anywhere in the world if the full price was paid by card. Now they refuse to replace my devise. They say it should be claimed by my household insurance??