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Canada Life Life Insurance Reviews

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(159 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

There are no positive trending topics so far...

Top negative trending topics ?

Agent/rep availability
69.3%
Phone wait times
49.3%
Agent/rep callbacks
42.7%
Claim processing time
38.7%
Claim - adjuster
26.7%
Email/message wait time
18.7%
On-hold times/transfers
18.7%
Agent/rep attitude
14.7%
Agent/rep knowledge
14.7%
Claim - denial
12.0%
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5
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4
(1)
3
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2
(9)
1
(147)
Tags
Billing/payments (1) Claim - adjuster (1) Claim payout amount (1) Policy coverage (1)
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Consumer (2)
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Had a great experience

by DaveSilva on Dec 29, 2020
5 out of 5 stars

When my mother passed away from ALS, Canada Life was very easy to deal with and accommodating. They worked with my brother and me to get an advanced payment based on her diagnoses and the expected time left. She ended up passing away before we received advanced payment but Jeff was very easy to work with in getting us the full payment instead of the advanced payment when the time came.

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Review topics
Claim - adjuster Claim payout amount

life insurance

by Lorna on Jan 26, 2017
5 out of 5 stars

Th yet we're very nice and helped me throughout and they paid the life insurance within a month...I would recommend this company

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Review topics
Policy coverage Billing/payments