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Canada Life Life Insurance Reviews

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(160 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
Value for Money:

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Top negative trending topics ?

Agent/rep availability
69.7%
Phone wait times
48.7%
Agent/rep callbacks
43.4%
Claim processing time
39.5%
Claim - adjuster
27.6%
Email/message wait time
18.4%
On-hold times/transfers
18.4%
Agent/rep attitude
14.5%
Agent/rep knowledge
14.5%
Claim - denial
11.8%
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Agent/rep availability (1) Phone wait times (3)
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One hour 30 min behind the line

by Velkon on Jan 17, 2024
1 out of 5 stars

Horribly long phone waiting hours between 1.30 to 2 hours! Is this on purpose or lack of serious management?

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Agent/rep availability Phone wait times

Impossible to get someone on the phone.... add a chat!

by hipshop on Jul 14, 2023
1 out of 5 stars

You hold 2 hours on the phone and the system cut you automatically. Please invest in CHAT GPT to get a minimum of service. Can't be worse...

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Phone wait times

Telephone wait times

by Scarborough customer on Mar 14, 2022
1 out of 5 stars

Don't even try to phone them. Unbelievable wait time... gave up.
With non-service like this, think again about buying life insurance with them.

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Review topics
Phone wait times