I have a life insurance with capitalization with SSQ and now I want to cancel it. More than a month ago I called them and requested to close my life insurance and have my investment portion refunded. They said that they will email me a form to fill out, but it takes 10 business days. Ok. After 2-3 weeks I called them to ask about the form. They emailed it to me while I was still on the phone. Why took them so long it's anyone's guess. I filled out the form and faxed it to a number they provided. I was told that it takes minimum 10 business days to get my money back. Yes, that's right, minimum, there is no maximum. It could be 11 days or 10 billion years. Anyway, after two more weeks, I called them again. They said that they have not received my fax. I sent them the forms again by fax and email, including the fax reports showing that the fax went through twice. Again, they have not received them. I have an emailed confirmation from them, but they still haven't received my email. It takes 48 hours for them to receive an email. This is not it, anyway. They are still saying that they need minimum 10 business days. They count from today, or maybe 48 hours from today, who knows, whatever they please.
Do yourself a favor and don't deal with them. There must be other alternatives on the market.