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Sun Life Life Insurance Reviews

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(110 reviews)
Sun Life
2.1 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

Agent/rep attitude
8.7%
Agent/rep availability
8.7%
Agent/rep knowledge
8.7%
Online chat
4.3%

Top negative trending topics ?

Agent/rep availability
60.9%
Agent/rep knowledge
43.5%
Agent/rep attitude
39.1%
Agent/rep callbacks
34.8%
Claim processing time
21.7%
Phone wait times
21.7%
Claim payout amount
17.4%
Policy coverage
17.4%
Billing/payments
13.0%
On-hold times/transfers
13.0%
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Insurance Rates, Prices (2) Medical Tests (1) Policy coverage (1)
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Consumer (1)
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Quite ok

by AJ on May 3, 2013
3.5 out of 5 stars

My insurance broker compared for me several quotes and returned back with a Sun Life option which was one of the cheapest. It was easy to set up time with them for a medical exam. Their nurse arrived punctually and was very friendly and professional - no difficulties in completing the tests: blood pressure, blood, etc. I found their policy document to be quite complicated with too many data being collected... Though I assume that's probably the same for all life insurance companies ...

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Review topics
Insurance Rates, Prices Medical Tests