Life Insurance Reviews

Sun Life Life Insurance Reviews

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(97 reviews)
Sun Life
2.1 out of 5 stars:
Customer service:
Value for Money:
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Horrible customer service

by CanadianGipsy on Feb 24, 2024
1 out of 5 stars

This has got to be the worst insurance I have ever dealt with. Customer service is only responding if you are the owner of the company. As an employee you only pay.

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Terrrible

by Kristen on Feb 8, 2024
1 out of 5 stars

So you pay for the insurance but every time you go to the dentist or eye clinic, you do not show up on the website as active. So you call Sunlife they say they fix the problem, then go back to the clinic and still not active. This has been happening for a year. What a scam!!!

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Did you know that if you are a 30-year old male, a term life insurance policy for 20 years with coverage of $200,000 will cost you around $19/month? Getting your term life insurance quote today will allow you to benefit from a great rate.

Chat representative outstanding!

by Graham on Jan 24, 2024
5 out of 5 stars

I had a question for SunLife that required a human being to help me with and I found the right one fortunately. It took some time to convince the chat bot that I needed a person but that seems to be par for the course now. I had submitted 2 claims in one transaction and only one had been processed, so I needed to know which one to resubmit. Agent was fast and efficient at getting back to me with the information I was looking for. Best chat experience ever. Thanks.

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Ghosting me on my claim

by Christine R on Jan 10, 2024
1.5 out of 5 stars

Called 3 times to file a claim on my policy and no one will call me back, it has been a month since I first called to file. Insurance companies are notorious for making a claim difficult to pay out but I did not expect this from Sunlife.

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Agent not available/ Insurance won't work

by Jeel Patel on Jan 3, 2024
1 out of 5 stars

This is tlotrally the worst company you can go with. Honestly, had to wait on call just to talk to a customer support and still no answer. A normal guy living and working a normal life just can't afford to wait and hold on the line for 1.5 hour.
The insurance wouldn't work and there is no reply on the email.
Just do me a favor, don't go with this company.

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Did you know there is a 35% chance of developing a critical illness before you are 65 and 65%-70% chance before you turn 81? That means getting a critical illness insurance quote is no less important than getting life insurance. Your choice.

Worst insurance ever, dont choose!

by John on Dec 21, 2023
1 out of 5 stars

I am with sun life because of work and my password never works, I always have to changed it… can’t access my so caled « benefits » … no customer service, nothing to help! Most useless company and app ever made! 0/10

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Shocking incompetent and uncaring

by Enas Satir on Nov 28, 2023
1 out of 5 stars

I don’t know where to begin..
I pay $90 per month and I still pay all my medications out of pocket.. been reaching out to sunlife over and over to fix the issue and they keep referring me to ‘advisors’ who are disinterested.. keeping blaming each other for whatever is wrong..
very disappointing!
I’m shocked this is the best insurance service available in Canada!

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Poor customer services

by No user name on Nov 27, 2023
1 out of 5 stars

Careful when transferring money to another provider, they send chèques to other institution without tracking no, in one of my transfers cheque got lost… had to contact customer services multiple times, very hard to speak with someone keep getting transferred to different departments…
Have to wait on line at least 30 minutes grrrr…

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Not sure if you can qualify for life insurance with existing health pre-conditions? Let us to help you with a no medical life insurance quote, meaning that you do not need to pass a medical exam to qualify for a life insurance policy.

Deceitful Corrupt manipulative company Sun Life

by Sun Life Deceitfulness on Nov 20, 2023
1 out of 5 stars

My wife’s parents started a life insurance policy in 1976 for her. In 2012 a Sun Life representative informed us that we could withdrawal mature dividends in the amount of 3200 and that it would not affect our policy in any way no documents were signed and we used the money to pay off a one year interest free furniture loan. To our disbelief we were informed years later that Sun Life classified it as a loan which had accumulated extensive interest and depleted our policy. We contacted many representatives from Sun Life who agreed we had been misled and lied to yet the company would not do anything other than force us to close the policy. My wife has Lupus stage 4 kidney disease and other health issues. Sun Life is absolutely despicable ruthless and if nothing else I hope this review will inform other honest people trying to help loved ones to never deal with Sun Life Respectfully Submitted David and Heather

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