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Sun Life Life Insurance Reviews

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(110 reviews)
Sun Life
2.1 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

Agent/rep attitude
8.7%
Agent/rep availability
8.7%
Agent/rep knowledge
8.7%
Online chat
4.3%

Top negative trending topics ?

Agent/rep availability
60.9%
Agent/rep knowledge
43.5%
Agent/rep attitude
39.1%
Agent/rep callbacks
34.8%
Claim processing time
21.7%
Phone wait times
21.7%
Claim payout amount
17.4%
Policy coverage
17.4%
Billing/payments
13.0%
On-hold times/transfers
13.0%
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Agent/rep attitude (1) Agent/rep availability (1) Billing/payments (2) Claim - denial (1) Claim payout amount (1) Claim processing time (2) Investments, Savings (2) On-hold times/transfers (1) Phone wait times (1) Policy coverage (2) Rewards (1)
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Representative disappeared

by Cocol168 on Jul 29, 2021
2 out of 5 stars

Salesperson completely disappeared after we said we wanted a lower premium and coverage. Luckily for us, that meant we went with another broker and got even lower rates.
She was knowledgeable but this kind of work ethic makes me question Sun Life as a company.

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Review topics
Agent/rep attitude