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Sun Life Life Insurance Reviews

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(110 reviews)
Sun Life
2.1 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

Agent/rep attitude
8.7%
Agent/rep availability
8.7%
Agent/rep knowledge
8.7%
Online chat
4.3%

Top negative trending topics ?

Agent/rep availability
60.9%
Agent/rep knowledge
43.5%
Agent/rep attitude
39.1%
Agent/rep callbacks
34.8%
Claim processing time
21.7%
Phone wait times
21.7%
Claim payout amount
17.4%
Policy coverage
17.4%
Billing/payments
13.0%
On-hold times/transfers
13.0%
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Agent/rep attitude (2) Agent/rep availability (2) Agent/rep knowledge (2) Billing/payments (2) Insurance Rates, Prices (2) Online chat (1) Policy coverage (2)
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Chat representative outstanding!

by Graham on Jan 24, 2024
5 out of 5 stars

I had a question for SunLife that required a human being to help me with and I found the right one fortunately. It took some time to convince the chat bot that I needed a person but that seems to be par for the course now. I had submitted 2 claims in one transaction and only one had been processed, so I needed to know which one to resubmit. Agent was fast and efficient at getting back to me with the information I was looking for. Best chat experience ever. Thanks.

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Review topics
Agent/rep attitude Agent/rep availability Agent/rep knowledge Online chat