Chat representative outstanding!
by Graham on Jan 24, 2024
5 out of 5 stars
Life Insurance Reviews
Sun Life Life Insurance Reviews
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(110 reviews)
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When using the online chat sometimes it is frustrating because there are "temporarily unavailable". Had to wait more than a year to get covered for the dental coverage. Agents don't explain this, only want commissions! There is other better insurance than Sun Life. WOULD NOT RECOMMEND IT!
I had a question for SunLife that required a human being to help me with and I found the right one fortunately. It took some time to convince the chat bot that I needed a person but that seems to be par for the course now. I had submitted 2 claims in one transaction and only one had been processed, so I needed to know which one to resubmit. Agent was fast and efficient at getting back to me with the information I was looking for. Best chat experience ever. Thanks.