Life Insurance Reviews

Sun Life Life Insurance Reviews

This page has been viewed by: Please wait... consumers
(85 reviews)
Sun Life
2.2 out of 5 stars:
Customer service:
Value for Money:
Share your own experience
Write a review

Affordable Life Insurance?

  • Rates from 20+ life insurers
  • Premiums start at $12/month
  • Standard & Guaranteed plans
  • Can be purchased remotely

Get a tailored quote


Most helpfull reviews Clear all

Run around on life insurance claim

by Jessy Halleran on Jun 28, 2023
1 out of 5 stars

The people who work here are completely incompetent! I've spent countless times on the phone trying to get my dad's life insurance. They always give me the run-around and then switch me to someone else. In what world would the dental department also look over life insurance claims? They don't! Didn't stop me from being transferred to them multiple times though.

Sun Life didn't send me an email with the required information so I can actually claim my dad's life insurance. Every time I call to try and get them to send the information they give me the run around through different departments and eventually, they settle on a callback, which just starts the whole thing over again. Losing my dad was awful enough, having to go through all these hoops to try and get the money he paid into for over 30 years is pathetic.

0 of 0 people found this review helpful. Did you?


Poor communication

by Lynn Follier on Jun 3, 2022
2 out of 5 stars

Waiting 5 months on a claim decision. Absolutely ridiculous and caused my family to declare bankruptcy.

1 of 1 people found this review helpful. Did you?

Review topics

Runarounds and claim denials

by jmcinwpg on Apr 14, 2022
1 out of 5 stars

My place of employment changed health benefits provider 5 months ago. Nothing but problems every time I try to have my prescriptions filled. From their customer service people who are a waste of time (not being able to access anything on my account to wrong information provided).
If it has a lesser cost than other plans, there is a reason! Just remember, you get what you pay for.
If you have a choice, please do not waste your time with Sun Life.

1 of 1 people found this review helpful. Did you?

Review topics
Did you know that mortgage insurance is the same as life insurance but more expensive and offers less protection? By cancelling it and getting life insurance, you would typically save around 30%-40% for the same coverage.

Terrible service

by Elisabelle Cossette-Plamondon on Mar 17, 2022
1 out of 5 stars

Spent 3 hours on various phone calls to just get my account "finalized" to submit a claim. My online claim submission option is still not available after 2 weeks. It takes 45 minutes to get someone on the support line, and even then, they try to hang up on you before answering half your questions.

1 of 1 people found this review helpful. Did you?

Review topics

My father died 3 years ago. Still waiting?

by Another victim on Jan 31, 2022
1 out of 5 stars

Do not buy life insurance from Sun Life. My mother has been waiting for 3 years to collect my father's small life insurance policy. The paperwork and legal fees they charge are robbery. They should be ashamed of themselves.

0 of 0 people found this review helpful. Did you?

Review topics


by Francheska on Jan 20, 2022
1.5 out of 5 stars

When using the online chat sometimes it is frustrating because there are "temporarily unavailable". Had to wait more than a year to get covered for the dental coverage. Agents don't explain this, only want commissions! There is other better insurance than Sun Life. WOULD NOT RECOMMEND IT!

1 of 1 people found this review helpful. Did you?

Did you know there is a 35% chance of developing a critical illness before you are 65 and 65%-70% chance before you turn 81? That means getting a critical illness insurance quote is no less important than getting life insurance. Your choice.

Not Reliable at all

by Veryunhappycustomer on May 30, 2021
1 out of 5 stars

I am one of the employees
They are ok when you are paying them
When you get really sick...
They send you to their “assigned” doctor or psychiatrist and his opinion even if it is wrong is taken into consideration and they don’t respect your own family doctor or your own psychologist, psychiatrist or any type of doctor you deal with because they really don't pay you when you need them, I was extremely sick and they did their best to prove me otherwise, so I needed to deal with my sickness and extreme stress from my insurance paying me!!!

Plus when you appeal they take many months
To reply that it was refused!

I would give them less than one star!

2 of 2 people found this review helpful. Did you?