Disability Insurance Reviews

Manulife Disability Insurance Reviews

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(65 reviews)
Manulife
1.4 out of 5 stars:
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Excellent service and value

by eagleye on Mar 12, 2017
5 out of 5 stars

I've had three experiences on the claims side with Manulife. Two were of their life insurance policies and one was with their group employer short-term and long term disability coverage. In all three cases, I was not the claimant as such. With the two life insurance claims, I was the executor and administrator of two separate estates where the deceased was life insured by Manulife.

In both life insurance death benefits claims cases, Manulife's claims dept representatives were helpful, efficient and professional in their work. In both cases the death benefits were paid in full, expeditiously and without any delays or obstacles.

In the case of the short and long term disability case, it involved one of our company's employees. There again, Manulife's service was exemplary.

In a sense, am surprised by some of the negative reviews; however, it is more likely that one would be more motivated to place a negative review when feeling to be short-changed than a positive review for just receiving the expected. Thinking back I did have a terrible experience with one of the bank-owned insurance companies who did everything to deny a valid and fully documented travel medical emergency claim to the point that they eventually succeeded in frustrating the claim.

That case, not with Manulife but one of the bank-owned insurance companies, involved a medical emergency during a Carribean cruise. Despite having all the documentation, diagnosis, treatment, etc. they insisted on interviewing that attending physician whose personal contact information was unavailable due to privacy rules of the cruise liner. Apparently, they knew about that privacy rule of the cruise liner and used that knowledge to zap the customer.

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Benefits decline

by Scam artists on Feb 28, 2017
1 out of 5 stars

Been diagnosed with 2 serious illnesses and have been declined twice for short term disability. After first decline was told by case worker I would be approved when I appealed. This did not happen. They told me if I was sick for a year I could keep working. When I said you are telling me to go against my Dr.s wishes and they said oh no were are not. We are just telling you we won't support your claim. They said just keep working , it does not matter if you get worse. Case worker is in Toronto. Scam artists. Disgusting way to treat people that pay for benefits. Have spoken to other people who have had serious illnesses and they were ordered back to work too.

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automatic refusal mandate

by janice on Oct 25, 2016
1 out of 5 stars

with full medical through ManuLife . illness left me unable to work, letters from heart specialist, doctor, respiratory specialist and unknown kidney function and blood pressure, I am only 33 and 10 years in a management position. Manulife refused benefits immediately. Appeal process refused and now 2 years later a lawyer (who used to work for Manulife) has gotten it to the arbitration stage. He knows their mandate is to refuse legitimate claims because sick people cannot go through the hoops and they hope to drop them along the way. I have lost my income, unable to work, gone on welfare, and am homeless now. When it goes to arbitration, and not to court, there will be no public record or statistics as to their refusals. 2 years and still waiting to hear, has destroyed my overall health and career.

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WARNING Manulife patrons

by 416theflu on Sep 20, 2016
1 out of 5 stars

Was an RN working with teens in psych
-after filling out all required paperwork, I submitted before my mandatory disability ran out with the understanding that I would have piece of mind and begin picking up the pieces.
-a letter comes back a week after LTD deposit expected
-meet with your case worker over the phone (lets call her Poozan F.)
-First, the woman is on VACATION for a week
-I get her on the phone, she appears to be doing 5 other things while half listening to me on speaker phone
-I give her the same information my doctor and I had filled out.
-Another week passes, this woman calls me and starts asking me additional questions, to which I answer...no problem.
-this woman sends...get this...medical review to be assessed by a psychiatrist...addresses it to my gp
-I was never emailed these forms, doc had to copy for me
-because I am now weeks without an income, my anxiety increases, I have to borrow from all over, credit ruined, motorcycle on the way out
-I make a plea to Poozan's manager, who is equally useless, says they need my GP to fill out psych-specific paperwork for my claim
- I have a nervous breakdown, vomit, headache, catatonically depressed for 2 days
-my psych doctor doesn't fill the paperwork because it's not adressed to him
-Finally convince my gp to help me fill the paperwork, much to her frustration and we send it ALL
-Ive not had an income for a month and a half at this point, and resorted to pleading with these corporate, soulless, automatons
-"we understand your frustration{because it is our job to}, but we can't do anything about it {because our job is to make money - not concern ourselves with human impact}
-I can no longer pay for my antidepressants
-two weeks go by not hearing a damn thing
-call the manager, who tells me something about rush being put on it {if that is rush in 2016, we are in trouble] and says her underling Poozan will fill me in tomorrow
-CLAIM denied?
-Why? Because we actually sent your psych doc the paperwork, but because we failed to notify you, there was no reason for a doc who sees hundreds of patients a week to fill out forms without context.
-Why? because after sending your entire medical chart to us, there was a mention of past use of marijuana, Poozan kept asking me if it was addiction, and I said no, I am abstinent cause Im BROKE
-that didn't stop addiction being reason number two
-so Poozan gave me her corporate script after I yet again tried to deliver some human context in their system of manufactured delay
-surely I couldn't be the only one?

Apparently Manulife, Sun Life, DesJardin or any insurance company that has a high end solidified deal with a large corporation has no incentive to please it's individual members, and being a business, manufactured delay is more money quarterly, creates more time for more reasons for claims to be denied, and when all of this fails, evidenced instances of folk not getting what they are entitled to by appeal 3.

- my nursing flame has all but been extinguished by first the americanization of our beloved health system, second by an ambitious wolf paid to guard the veteran sheep of the unit, and an insurance company that delays you into ruined credit, loss of possessions, or in my case, having to move to a cheaper unit.

Manulife MANUFACTURES delay, to make YOU do all the paperwork and put together the appointments, because the creatures that work there earn their bonuses of the BACKS of nurses, who had no choice in which coverage their hospital subscribes to.

Manulife employees, you are the scourge of the earth and the opposite of what humanity is as understood in the art of nursing. May you never need to ironically use your own services in a time of need.

-with the last of my nursing flame, my best advice is to keep yourself healthy, and never subject yourself to this system unless absolutely necessary.

peace

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Completely disappointed

by Andrea on Sep 12, 2016
3 out of 5 stars

I'm writting to express my frustration about Manulife company.
I paid 500,00 Cad for this insurance and it didnt help me at all.
I have a panic attack and I went to the hospital, needes medical assistance, paid the Bill in the end , doctor prescribed me a medication. By the way, I feell pretty much better and I have been prescribed to be absent 1 month from my job. I have claimed the refund , because I paid 150,00cad to see the doctor, and they told me it's not covered by because of the companie's policy, the girll that talked to me was super kind , Everybody can has the same issue, I just wanna say you guys that be carefull!!! because the dont consider mental disorder as a disease, if you have any medical emergency in relation to something you feel. You will pay the Bill! At least I got my permanent residence I have not to pass through this anymore. It's a shame!!! Just to express my frustration about the company. Veyr bady experience I had.

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LONG-TERM DISABILITY BENEFITS

by Denied on Aug 30, 2016
1 out of 5 stars

My daughter started a new job with a company whose benefit plan is provided by Manulife. During her first 3-month probation period she visited her doctor and received a prescription for anxiety. Six months after she started her job she required hospital care for a mental health disorder. Since she visited her doctor and received a prescription drug during her first 3 months of employment, Manulife denied her long-term disability benefits due to her having a "pre-existing condition". She lost 9 months of disability benefits. Manulife self-promotes itself as supporting mental health initiatives at the same time that they deny benefits to mental health patients. Public, corporate image is more important to Manulife than supporting its clients with the benefits that their clients' premiums are paying for. It would likely follow that if a cancer patient started a new job with a company whose benefit plan was provided by Manulife, they would have to stop their cancer treatments for their first 3 months of employment or they too would be deemed to have a "pre-existing condition" that would negate long-term disability benefits if the cancer required extensive hospital care. Manulife focuses on their profits first and caring about their clients last.

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...

by ddddd on Jul 1, 2016
1 out of 5 stars

They just don't want to pay STD even though I'm not feeling well and tons of Doctors Notes and specialist... They are the worst.. Manulife sucks!!!

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Review topics

Exceptional Service - LTD

by prontodog on May 3, 2016
5 out of 5 stars

I have to say I have had nothing but great experience. My LTD claim was processed quickly and efficiently and everyone has been respectful and empathetic and supportive.

One does have to be careful to follow all instructions by Manulife and to fill in the paperwork (sometimes it is a lot) EXACTLY as requested and in full. This may cause a hold up in your claim. Other than that I am not sure why everybody had such a hard time with them?

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Manudeath lucifers henchmen

by bite bullets on Apr 11, 2016
1 out of 5 stars

When my short term disability ran out with another company
My longterm took over and they go by the name Manudeath
In my home!
Paid me 7 days longterm and have submitted countless reports
Doctors, specialists all in my defense
Coming up on 15 months of running thru there torture chamber
And still nothing they are killing me now
Can't afford prescriptions or replacement parts for medical aid machine
This cabal of non human entities need to be deported out of the
Country
Or better yet off planet!
They are aliens afterall

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They dont care

by 1unhappyclient on Feb 23, 2016
1 out of 5 stars

I got hit by a car and fractured 2 vertebrae in my spine. Doctor said it takes 3 months to heal and do not suggesting sitting longer than 30 mins at a time. Manulife forced me to gradually return to work 4 hrs a day or they will stop paying out and deny the rest of the claim? I hired a lawyer to resolve this. Fingers crossed.

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