Making money is all they want to do
by Rodger on Jun 13, 2024
1.5 out of 5 stars
Group Benefits Reviews
Sun Life Group Benefits Insurance Reviews
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(76 reviews)
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Where to start, we've had so many issues with Sun Life is unreal. Back in December, I needed a stretching device for after my wrist surgery, it is very costly at 1500 a month but with my benefits, it covered up to 5000 for life. We did a pre-estimate and were approved for 3 months. We did the application and got approved there as well. When I got the device, the first month was no problem, they paid in full, but the second month they paid 56, third month, they paid nothing. They made a bunch of excuses, said that they should of paid the first month, it is not covered blah blah, wouldn't even re-read their own estimates and pre-approvals that they sent me! I eventually gave up. Just recently our benefits from 1500 to 1800 lifetime for Ortho so after maxing out 1500 for one child, I tried to process this months braces payment, denied. That claim was ongoing before the raise in amounts so it is not covered. It was covered by another company no questions asked.
AVOID Sun Life
Last week I finally went to a dentist to do a full check-up and to fix one filling as I tried to stay away from going to a doctor throughout the pandemic. Everything worked out very well - I had enough coverage for all services and did not have to pay anything - my dentist billed Sun Life directly. In a couple days I saw my claim online as paid - I found it to be quite smooth and convenient. I also liked the fact that I can see online not only my benefits with my employer but also my Life Insurance and Critical Illness insurance policies.
Sun life will do anything they can to not cover you. I have had numerous medications not covered and a root canal that they said I had 80% coverage but by then end of all their tricks ended up being only close to 40% covered. I would not recommend using Sun Life for anything.