Group Benefits Reviews

Sun Life Group Benefits Insurance Reviews

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(75 reviews)
Sun Life
1.3 out of 5 stars:
Customer service:
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pre-cleared coverage denied

by nick on Sep 29, 2016
1 out of 5 stars

I had extended healthcare coverage through my professional association which I paid thousands of dollars for over the years. Having had skin cancer 3 times, I decided to have a skin treatment advised by my skin specialist. The treatment was approved by Sun Life ahead of time but my claim was denied when submitted. They requested bogus information and talking with their customer rep didn't help. Having been ripped off by Sun Life I have cancelled my health plan. I would advise not doing business with this company as their conduct is dishonest.

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Disorganized liars

by Discusted on Mar 21, 2016
1 out of 5 stars

Someone should do an investigation with this company for fraud. I had them for over 20 years and after i found out i was diagnosed with a kidney problem in July 2015 they sent me a letter saying i lied and knew about the kidney disease. My dr. Performed the regular tests due to my blood pressure as a precaution and never once did we ever talk about a kidney problem. Sadly we have them as a group insurance with our employer and everyone is very disappointed with the service and the fustration of family members who become ill and have to deal with a company who cant even have the compassion to deal with ill individuals. Leave before its too late you dont want to deal with these people when you are sick.

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