Blue Cross Health Insurance Reviews

If needed, it is a great cost-effective plan as it beats many private insurers. Signing up is easy, all online. However, I wanted to cancel the plan, which they say can be cancelled at any time. To cancel, you first have to submit a request to cancel; then, a rep will contact you to try to keep you on a lower-cost plan, which may not be bad for some. I was told it would allow additional drug coverage that my new plan does not cover, which seemed reasonable, but after asking for these details twice since I was not sent the info as I was advised I would be or a benefits document to state what is included, etc. I found out it only comes at a higher cost. I was also told if I wasn't interested, I could have it cancelled by the end of the month. After contacting them a third time to just cancel it at this point, I found out the cancellation must be done by a printed form to be faxed or mailed directly to them, so I know it won't be done by the end of the month. Why is it so easy to join yet so difficult to cancel? It is almost as bad as cancelling a mobile phone service with all the hoops. Who uses a fax to send documents in 2024?!?!

The sales rep that signed me up blatantly lied about my coverage. I asked for two items - dental and optical. I wait 3.5 months to go for an eye exam and when I get I go to pay, my Alberta Blue Cross has NO COVERAGE?! So basically I paid hundreds of dollars in payments, yet I do not have coverage?! Insane. The sales rep also would not return my calls and emails. I guess once they sign you up, they are done with you. When I called in and spoke to another customer sales rep, they convinced me to an upgrade. However when I found out I did not have the coverage I asked for, I asked them to just cancel the plan. She said they require a letter and it would take over a month to go into effect. So basically, keep paying for absolutely nothing. It's unfortunate that these huge corporations can get away with that.

I have Blue Cross through my employer. My feedback here might seem to not affect Blue Cross now but I hope one day all of these feedbacks get cumulated and will have an impact on the employer's decision on switching insurance.

I recently switched jobs and I used to have orthotics coverage with a max amount of certain dollars. My job changed in February so I called Blue Cross and asked if I pay a deductible in January, whether my deductible will be transferred. The lady I talked to said it won't so I will have to pay another deductible when I start my new job so I waited. I got my new job, and now Blue Cross is saying that not only my deductible could have been transferred but now I won't even be able to claim my orthotics.

Blue Cross, train your staff well as their lack of knowledge affects people's lives.

I asked for a supervisor to follow up so let's see what they say...