Canada Life Health Insurance Reviews

I have to submit health claims 5 times before getting payment for 1 chiropractor visit. It was submitted in September and paid for in December after submitting it 5 times. In a time of Covid wouldn't cover a hospital stay and expected me to be in a room with 4 other patients. Paying $350 per month for my plan and only letting 80% coverage on limited things is a waste of money. This company is terrible to deal with! The website is not user friendly, long wait times on hold and waiting months for payment...

Went off on short term disability, expected to last 2 weeks and my claim was approved. I was required to extend my benefits, and this is where they earn their 1 star. It has been over a month. They don't return calls, they don't respond to emails, customer service hangs up after waiting in a queue, they don't reserve your spot in line. The agent assigned to my case doesn't answer her phone or call back, doesn't respond to emails. 45 days, 8 emails, over 30 calls. I haven't talked to a single human being yet and my coverage hasn't been extended.

They deny many drug claims even with a doctor's note. Also, I have been trying to cancel my policy for 2 years with just a big run around and have been paying for my ex for 2 years after my divorce. Stay away at all costs! I would gladly pay $500 to get out of my policy. I guess I need to go to court. The worst company on the planet!

I have left several messages with an agent to call me back. I have a time-sensitive issue. Just need an answer to a simple question.

I have had the worst experience with CanadaLife. They will do anything to not have to pay. When my company terminated them for the next year of insurance they pulled access to their online portal to make claims in order to make it harder to claim. Then they rejected valid claims by creating delays and asking for additional documentation which was not requested in the original forms. They delayed until the account was closed so they would not have to pay out on valid claims. Their customer service is also trained to delay and defer, hoping that people will tire of escalating. This is awful and really puts people into a challenging situation, where they have paid for a medical service they need and cannot get reimbursed. Please avoid this unethical company.

Got this insurance through work for drug, dental coverage etc. Been with them for 4 months, have had to contact them for 4 months. Suppose to process drug claims in 5 business days. I usually wait 15 days, see they have not done anything then contact them. Just ridiculous. I wish I knew who I could contact to have them investigated. They claim on their site they have donated 1 million dollars for COVID 19. How about paying customers back what they are owed.

Canada Life is just rebranded Great-West Life. They rebranded because Great-West Life had such poor reviews but the company has changed its name only, not its practices. Recently I have been trying to get reimbursed for covered prescription drugs. After multiple visits to my doctor to get extra paperwork filled out they still rejected the legitimate claim because of a mistake Canada Life made. Their solution to the mistake they made is for me to once again visit my doctor to get more paperwork filled out. This company has cost me more in lost pay because of unnecessary doctors visits than the prescription is worth. It's a huge waste of doctor resources and my time. People only use Canada Life because they have never had to make a claim or they are forced to by their employer.