Canada Life Health Insurance Reviews

Canada life admins are absolutely the worst office to deal with,
Workers seems unhappy & uncaring when they finally answered or talk to you. It takes weeks/months to speak to a live person. No return calls or emails.
When you fax or email documents as directed, they will still tell you they didn't receive it. It's just very frustrating & a bad experience.
I only use it because of my employer…

You can never talk to someone about your specific needs when you phone. If someone does pick up the phone, they transfer you, and you are placed on hold again. Then after an hour and half of being on hold, the call will end.

It's been over a year and I still can't get coverage, even thought you take my money every month. I'm a veteran of 28 years of service for this country. Now that Canada life has taken over, it's been a year and I'm still paying out of pocket for medications. I completed positive enrollment and after 6 months of misery I was finally able to submit a claim. It worked for 2 months then all my info was deleted and now my family is not covered again. I spend hours on the phone but no one answers. The website does not work, I can't update my profile or submit claims. So what does a veteran do, I guess my only step is the media, I've sent messages, complaints, contacted my member of parliament but here we are still dealing with this very sad excuse for insurance companies. I would love for someone preferably a top executive to contact me to explain why they can not do their job.

John

Absolutely worst company to deal with. Long wait time to speak to agent or supervisor, long call back time, high rejection rates. It seems like Canadalife does not want to reimburse us for medication. They make you wait for a long long time before an agent answer you.
I put in 3 clams from mid October to mid Jan and 2 were rejected. For one of the claim, I had to paper file in and sent in thru email. I submitted the claim on Jan 10, 2024. I had called 3 times was told the paper claim would take a month before it would be reviewed. I called today and was told it was rejected and I wasn’t able to view the claim on canadalife website. The agent told me it was rejected due to incorrect DIN.
The DIN was provided to my pharmacy by Canadalife. Before doing the compounding, my pharmacy was on the phone with Canadalife agent for 20 minutes and was given the DIN and dosage and the agent assured my pharmacy that this should be approved by Canadalife. Fast forward one and a half month later, I am now told DIN is not correct. I can’t go back to my pharmacy now and ask to call Canadalife to get the correct DIN.
I told them I would like to talk to the supervisor and was told supervisor not available and she can only put in a callback and it could take up to 5 to 7 business days.
This is not acceptable. We never had such issues when we were dealing with SunLife.

I would give these people a -10 if the option was there.
I submitted Dental expenses on Canada Life confusing and not so functional web site. No one got back to to say some information was missing. I have been trying to call them, waited for 1 hour 45 min no response for 2 days. After I hour and half a message came on to leave a message for them to call me back. A week later no call. I even emailed, still no response. Still waiting someone to call me back. I don’t understand how on earth companies like this stay in business. PATHETIC!!!

There is no easy way to review one entire claim if a portion of it was out of the benefits fund and a portion out of the HSC. It takes weeks and weeks (and weeks) to have a more expensive claim paid - even when a Predetermination was received. Emails are rarely, if ever, responded to. It's a 2 hour wait to speak with an agent. One agent cannot help you - you need to speak with one for dental, another for health, another for HSA. I would never recommend Canada Life.

I filed for my yearly orthotics refund. Not processed for a long time. I tried to call them, the first time when someone answered, as soon as I finished giving my claim number and ID, I got hung up on. I called back waited for 1 hour 45 min no response. I called back the next day same wait time and then a message to leave a message for them to call me back. A week later no call. I even emailed, still no response. Yesterday I called again and finally was able to talk to someone. But only to be told that they are currently handling October claims. These are expensive and I am only on pension and I need the money back for grocery. PATHETIC!!!

I was added to my husbands benefits but it won’t let me make a claim as the website thinks i have other coverage. When I try to update my profile it doesn’t work. I have been calling canadalife for 3 months now, they say someone will get back to me but they never do. Its ridiculous, I have claims to make and am unable to make them. Terrible service

Canada Life since taking over has messed up a bunch of people as they are not prepared to handle this plan. I've been waiting for 3 months now and they have lost my claim. Customer service is terrible wont answer your questions.

Phone wait times are awful, I spent over 100 hrs on the phone in a 2 week period, waiting for someone to answer. Most of the time I was cut off and had to redial.

I have made dozens of phone calls to them, the calls are never answered or you wait in the queue for so long it times out and hangs up on you.
They have online chat, I have tried that on numerous occasions, only to be put in wait and no one answers, ever.
i have sent 6 email inquiries through their on line website and have never received a reply to my concern. Just a "we received your request and will get back to you in a few days". Months is not a few days.
THE LEVEL OF SERVICE WITH THIS COMPANY IS ZERO. AVOID THEM