Canada Life Health Insurance Reviews

Stuck with them because of employer. The last 6 months have been awful.
Iт a week I will have three monthly claims (pre approved) overlap, so you know it’s bad and it’s been this way for a while now.
They have no interest in fixing it, no timelines for you, no information at all.
The staff are nice but they can’t help.

My employer has Canadalife as the insurance provider. I have consistently had poor experiences with them, not processing claims. Most recently, 3 months ago my hospital billed them for semi-private rooms. I called them several times, and they assured me it is processed and will be paid and reflected online in 2 days - but the claim is still pending. It looks like the customer service agents just try to pacify customers without providing truthful information.

I would give -5 stars if I could. This "company" is a joke. Since I switched from Sunlife (which was great) to these people, I am living in a nightmare. They keep denying coverages and refuse to cover my medication fees which was alright 100% with Sunlife (my and my wife plans). Not to mention the horrible customer service full of incompetent agents with 0 knowledge and 0 training. RUN AWAY!

My Canada Life is impossible to get a hold of. I have called 4 times in the last two days been in hold for over 1 hour and a half only to get cut of and receive no assistance at all.
Every time I have gotten through regarding an issue with claims. They tell me someone will call me back, they never a have.
If it wasn’t mandatory to have this insurance through my employment, I would never choose this company.

There is no easy way to review one entire claim if a portion of it was out of the benefits fund and a portion out of the HSC. It takes weeks and weeks (and weeks) to have a more expensive claim paid - even when a Predetermination was received. Emails are rarely, if ever, responded to. It's a 2 hour wait to speak with an agent. One agent cannot help you - you need to speak with one for dental, another for health, another for HSA. I would never recommend Canada Life.

I filed for my yearly orthotics refund. Not processed for a long time. I tried to call them, the first time when someone answered, as soon as I finished giving my claim number and ID, I got hung up on. I called back waited for 1 hour 45 min no response. I called back the next day same wait time and then a message to leave a message for them to call me back. A week later no call. I even emailed, still no response. Yesterday I called again and finally was able to talk to someone. But only to be told that they are currently handling October claims. These are expensive and I am only on pension and I need the money back for grocery. PATHETIC!!!

I was added to my husbands benefits but it won’t let me make a claim as the website thinks i have other coverage. When I try to update my profile it doesn’t work. I have been calling canadalife for 3 months now, they say someone will get back to me but they never do. Its ridiculous, I have claims to make and am unable to make them. Terrible service

Hours and hours and hours on the phone waiting only to be switched to somebody's voicemail!
They are "falling behind" processing October claims. I hope they are processing 2023 and not claims from the previous years.

DO NOT GET ANY TYPE OF INSURANCE COVERAGE WITH CANADA LIFE.
I promise you, you will regret it. The customer service is terrible, the processing time for claims, terrible.
I'm with them because my husband's employer uses them as the provider for group benefits for I'm their employees. I hoping my husband's company switches to a different provider if enough staff complaints about Canada Life's processing time for their claims.

We were moved over to Canada Life from previous health insurer (SunLife). We have had an incredibly frustrating time trying to get payment for simple items that should be covered. I have submitted the same claims no less than 4 times, with 4 different doctor prescriptions/notes. We have called 6 times and still there is no resolution. My sense is that Canada Life will extend the process for up to a year and then deny all claims as the claims get aged out. I don't write negative reviews normally but the service, the website and behind scenes management is beyond bad. Employers and others interested in Canada Life as a health insurance provider should be very wary!