Canada Life Health Insurance Reviews

Canada Life's processing time has gone down the drain. It used to be very good but now it has deteriorated so much that it has become unacceptable by todays and industry standards. I've been waiting for a pathetic RMT reimbursement for 6 weeks, I made multiple calls, followed up with customer service many times and overall spent so much time on this, it is totally ridiculous. Nobody holds them accountable and they clearly do not have any operating standards they adhere to. Employers who use them for group benefits need to stay away from them. There are better companies out there who don't take 6+ weeks to process a simple, basic claim. And yes, I am still waiting as I am writing this review. Who knows how much longer this will take? You've been warned.

Waiting 2 weeks to get a claim from the ortho processed.
Compliance is a mess.

They take forever to process a claim, I have to call them every time to find out the reason of the delay. Very poor customer service, when I call, they don't inform me why my claim is under review and why it is taking so long. One time I called 3 times with months in-between to find out that they mailed a letter to my employer looking for some information when everyone is working from home during the pandemic, why I was not told from the first call that they need information from my employer. Now I have a claim that has been sitting there for more than a week, only showing it is under review without giving any explanation. I will have to go through this again and call customer service and get no proper answer to my questions. I am not looking forward to having to call again, customer service does not contact me promptly to ask for any information they see missing or need clarification

Super slow. You might have to call customer service multiple times before your claim goes through. Small updates like a change of address and banking information take days to update. Inconsistency in the information that customer service reps are giving out.