Canada Life Health Insurance Reviews

Their claim system is awful and I cannot believe they didn't have any preparation for the federal government workers.
That is very frustrating.

Call waiting is 1.5 hours in general to talk to anyone for help and they are not helpful at all

File transfers from the previous company to Canada Life are incomplete, only my first initial was received by Canada Life, they refuse to correct it before July 1st, now it’s the 13th + no agents available at the toll-free dedicated line for federal employees. Their regular telephone line gets us an agent to speak with, however, they are unable to do anything for us + keep transferring to other queues which have 45 -60 minute hold times. Some people are being told 12 business days for any corrections to be done. In the meantime, 1000s of $ retirees will have to pay just for prescriptions not to mention dental fees. Their website + their app does not function either, even if you can log in the website gives corrupt file errors for all jpeg files that are submitted. No one to talk to + no end in sight!

Very disappointed with this insurance for major dental claims you have to wait weeks to be processed

Since April 2023, I have been calling as a new enrolment for the PSHCP, and what poor customer service. First I called to change my email address and was told to call back in May after being transferred to 3 different queues! Today I called on May 16, 2023, to be informed that nothing can be done over the phone and to expect a return call within 24 to 48 hours. Apparently, nobody there is competent enough to solve my issue right away resetting my password! What a waste of time and this is so frustrating. Hopefully, this will be resolved by July!

They take forever to process anything, their website is horrible, and their customer service is non-existent. I have called twice in the last week and been on hold for over an hour each time and then they just tell you they can't solve your problem and they will escalate and someone will call you in 2 business days but they never do. I genuinely don't understand what the point of their customer service team is if they have to escalate everything.

This is ridiculous to wait over 1.5 hours and even then no answer. One time, I was able to talk to someone, but got transferred then no clue what happened no one got back, I am about to quit my job, because of the insurance company they deal with.

Told me I was covered for a TENS machine. I provided more than they asked for in documents. They still denied my claim. They are not fulfilling their duty as a benefits provider.

I paid around 2000/year. This plan said it's will cover 80 percent of fees for the drug, but when I claim for that. It's only paid me 20 percent of the full price. Just bad, and the bad web log in entry. Don't trust this company.

Went off on short term disability, expected to last 2 weeks and my claim was approved. I was required to extend my benefits, and this is where they earn their 1 star. It has been over a month. They don't return calls, they don't respond to emails, customer service hangs up after waiting in a queue, they don't reserve your spot in line. The agent assigned to my case doesn't answer her phone or call back, doesn't respond to emails. 45 days, 8 emails, over 30 calls. I haven't talked to a single human being yet and my coverage hasn't been extended.

They deny many drug claims even with a doctor's note. Also, I have been trying to cancel my policy for 2 years with just a big run around and have been paying for my ex for 2 years after my divorce. Stay away at all costs! I would gladly pay $500 to get out of my policy. I guess I need to go to court. The worst company on the planet!