Canada Life Health Insurance Reviews

My husband is a retired RCMP member and his plan was switched from Sun Life to Canada Life this year. Trying to talk to anyone over there is a nightmare. We are trying to get our meds authorized for the months we spend in Arizona. My husband has been on hold three different times this morning, for an hour each time, he is now on his 4th hour. After an hour, they hang up. I have been on the "online chat" and have been waiting over two hours. Horrific customer service. Don't use this company if you have a choice. They deserve no stars but I couldn't leave a review without marking one

No assistance, no response for my multiply requests. Its a joke. I can't get any answers through phone or site.

I see my claim refused and given the following reason for the refusal: "the provider does not meet our requirements". So fine, I now need to know what requirement is not met by the provider so that I may choose one that does meet the requirement.
I asked Canada Life to explain further, and it took them 4 days to email me stating that my "provides does not meet our requirements". How is that supposed to help? It is clear that no one bothered to look into the claim to answer a very legitimate question.

Never received a package regarding the change from Sun Life for the public service health care services. Our pharmacy told us we were no longer covered.

Their claim system is awful and I cannot believe they didn't have any preparation for the federal government workers.
That is very frustrating.

Call waiting is 1.5 hours in general to talk to anyone for help and they are not helpful at all

Canada Life took over the public service healthcare plan on July 1 and since that time my pharmacy is unable to process a claim for me. Calls to Canada Life just leaf to a notice saying they’re too busy to answer the phone, the online chat function simply times out, and after submitting an email question I get a blanket response simply blaming the pharmacy for my specific problem (which the pharmacy has confirmed rice now is not accurate).

They have provided our dental coverage for years now, so it’s not like taking over the health component should be a surprise for Canada Life. There is no excuse for the inability to transition over, or at least have the people available to address the issues that arise.

If you are not forced to move to Canada Life, I certainly would not suggest doing so based on your own choice.

File transfers from the previous company to Canada Life are incomplete, only my first initial was received by Canada Life, they refuse to correct it before July 1st, now it’s the 13th + no agents available at the toll-free dedicated line for federal employees. Their regular telephone line gets us an agent to speak with, however, they are unable to do anything for us + keep transferring to other queues which have 45 -60 minute hold times. Some people are being told 12 business days for any corrections to be done. In the meantime, 1000s of $ retirees will have to pay just for prescriptions not to mention dental fees. Their website + their app does not function either, even if you can log in the website gives corrupt file errors for all jpeg files that are submitted. No one to talk to + no end in sight!

Very disappointed with this insurance for major dental claims you have to wait weeks to be processed

They didn’t pay my claim for months. I had to keep calling and finally got a nice representative. He forwarded my claim details and they only paid a disrespectful amount. I’m 80% covered and they gave me 20%!

Since April 2023, I have been calling as a new enrolment for the PSHCP, and what poor customer service. First I called to change my email address and was told to call back in May after being transferred to 3 different queues! Today I called on May 16, 2023, to be informed that nothing can be done over the phone and to expect a return call within 24 to 48 hours. Apparently, nobody there is competent enough to solve my issue right away resetting my password! What a waste of time and this is so frustrating. Hopefully, this will be resolved by July!