Canada Life Health Insurance Reviews

Extremely difficult to call for any kind of assistance with my plan. It turns out I was having trouble because they changed my policy number without telling me.
It took numerous tries to call them - I would be on hold for 15 minutes and then the line would automatically drop, telling me to try again later.
The website was very useless and frustrating.

Had two claims denied or only partially covered for the most frivolous reasons. No sense of customer service or understanding.
First was a monthly dental exam denied for being 1 day early out of an entire year. It's truly picking at the details and finding any reason to deny you coverage. Would hate to consider if it was a more important claim at stake.
The second was an eye exam only partially covered due to 'customary amounts'. However, THEY DO NOT SHARE the customary amounts. Totally unfair to say you will cover eye exams and then create an arbitrary hidden limit you never tell your customers. It might as well be a $10 limit, cause no one will know. Not to mention the coverage wasn't used for many years longer, zero understanding or transparency.

This is ridiculous to wait over 1.5 hours and even then no answer. One time, I was able to talk to someone, but got transferred then no clue what happened no one got back, I am about to quit my job, because of the insurance company they deal with.

They take forever to process a claim, I have to call them every time to find out the reason of the delay. Very poor customer service, when I call, they don't inform me why my claim is under review and why it is taking so long. One time I called 3 times with months in-between to find out that they mailed a letter to my employer looking for some information when everyone is working from home during the pandemic, why I was not told from the first call that they need information from my employer. Now I have a claim that has been sitting there for more than a week, only showing it is under review without giving any explanation. I will have to go through this again and call customer service and get no proper answer to my questions. I am not looking forward to having to call again, customer service does not contact me promptly to ask for any information they see missing or need clarification

Super slow. You might have to call customer service multiple times before your claim goes through. Small updates like a change of address and banking information take days to update. Inconsistency in the information that customer service reps are giving out.

Told me I was covered for a TENS machine. I provided more than they asked for in documents. They still denied my claim. They are not fulfilling their duty as a benefits provider.

I paid around 2000/year. This plan said it's will cover 80 percent of fees for the drug, but when I claim for that. It's only paid me 20 percent of the full price. Just bad, and the bad web log in entry. Don't trust this company.

I have to submit health claims 5 times before getting payment for 1 chiropractor visit. It was submitted in September and paid for in December after submitting it 5 times. In a time of Covid wouldn't cover a hospital stay and expected me to be in a room with 4 other patients. Paying $350 per month for my plan and only letting 80% coverage on limited things is a waste of money. This company is terrible to deal with! The website is not user friendly, long wait times on hold and waiting months for payment...

Went off on short term disability, expected to last 2 weeks and my claim was approved. I was required to extend my benefits, and this is where they earn their 1 star. It has been over a month. They don't return calls, they don't respond to emails, customer service hangs up after waiting in a queue, they don't reserve your spot in line. The agent assigned to my case doesn't answer her phone or call back, doesn't respond to emails. 45 days, 8 emails, over 30 calls. I haven't talked to a single human being yet and my coverage hasn't been extended.

They deny many drug claims even with a doctor's note. Also, I have been trying to cancel my policy for 2 years with just a big run around and have been paying for my ex for 2 years after my divorce. Stay away at all costs! I would gladly pay $500 to get out of my policy. I guess I need to go to court. The worst company on the planet!