Health insurance Reviews

Manulife Health Insurance Reviews

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(150 reviews)
Manulife
1.2 out of 5 stars:
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Unethical Fraudulent Co

by disgusted with manlike on Feb 24, 2017
1 out of 5 stars

Manlike does not deliver on anything they promise. Most unethical fraudulent disgusting Company. No wonder they are constantcly settling lawsuits for millions of dollars rather than go to court because if they went to court they would be shutdown.

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Would say I have claim exp

by Achillies on Nov 4, 2016
1 out of 5 stars

But this shiesty company makes sure their website is down every weekend so your claims cannot be easily updated.

At first, I thought it was a routine maintenance thing but after a month of the same, I've noticed a pattern.

What they are doing is shady, deceptive, and unethical. A watchdog needs to call them on this as it is screwing thousands of people who only have time to enter receipt information on weekends out of their claims.

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Glitchy Website

by Sheri on Oct 11, 2016
1 out of 5 stars

A cumbersome glitchy site. More often it is down than working. Manulife promises quick payment of medical claims if you submit them online. However, their website is almost always broken. For a large insurance company like this, you would think they could spare a few bucks to get their website working well. It is a tool that their customers use and therefore directly affecting the clients experience. Zero points for service on this one. Calling in does not help either, they make you send in your claim via snail mail which takes even longer to get processed.

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Denied for no reason

by ManulifeScammers on Sep 27, 2016
1 out of 5 stars

Manulife Financial Affinity Markets health claims division is a bunch of scam ripoff artists. I'm so tired of calling in and disputing their unsubstantiated claim denials its completely ridiculous. I'm curious to know how many claims they deny and how many of their customers don't call in, complain, forcing them to reassess and then your claim is approved. I suspect they have a completely fraudulent claims department trained and incentivized to deny deny deny saving Manulife thousands maybe millions in unpaid legitimate claims. I have a disease requiring me to submit claims constantly for the exact same drugs and supplies every week or two, and every month or two they deny for no reason. The disease can't be cured, the drugs/supplies don't change in type/quantity/frequency, nothing. This company, and the people working there, are all rip off artists. Their customer service department is also horrible, they belittle you like you are doing something wrong calling in to complain about their decision when requesting an explanation as to why it was denied. They don't offer a reason, they just say, okay, we will reassess and let you know. Which translates to, oh well, this customer caught us, we'll now buy ourselves more time, never give an explanation, and eventually pay it out unless we can delay for fraudulent reasons some more. This should be a class action lawsuit to bring down this terrible company and their unscrupulous behavior.

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Completely disappointed

by Andrea on Sep 12, 2016
3 out of 5 stars

I'm writting to express my frustration about Manulife company.
I paid 500,00 Cad for this insurance and it didnt help me at all.
I have a panic attack and I went to the hospital, needes medical assistance, paid the Bill in the end , doctor prescribed me a medication. By the way, I feell pretty much better and I have been prescribed to be absent 1 month from my job. I have claimed the refund , because I paid 150,00cad to see the doctor, and they told me it's not covered by because of the companie's policy, the girll that talked to me was super kind , Everybody can has the same issue, I just wanna say you guys that be carefull!!! because the dont consider mental disorder as a disease, if you have any medical emergency in relation to something you feel. You will pay the Bill! At least I got my permanent residence I have not to pass through this anymore. It's a shame!!! Just to express my frustration about the company. Veyr bady experience I had.

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Manulife Sucks

by Shrike on Jun 14, 2016
1 out of 5 stars

Trying to deal with manulife has been a terrible experience for me. They say that dentist needs to fill out forms a certain way, but will not speak to the dentist. They tell me to submit a claim online and when I do it tells me I must manually submit a claim. I am of the opinion that they intentionally make things obtuse so that the claimant will give up in frustration.

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Terrible insurance

by Virginia on Apr 21, 2016
1 out of 5 stars

We have been with this terrible not-Coverme me program and I can tell you it is horrible. They are super bureaucratic, even my cat's health insurance is much easier and convenient to deal with. You have to fill endless papers and once in a while they change their mind and something that was covered for years suddenly they will make stupid excuses and don't cover anymore (it happened with my daughter psychologist). You have to call and talk to different people and all of them will give you different answers on the same topics, they know nothing. They raise the quote once in a while, the doctors increase their fees and Manulife has the same shitty coverage. Don't believe what the commercials say and look for a serious insurance company.

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Group benefits

by A on Apr 12, 2016
2 out of 5 stars

I opted in through my group program to get basic benefits. When the company I got glasses, dental, and health benefits from sent in claims, it was great and hassle free. The moment I tried contacting them, it drove me crazy. There is no email for the group program without signing up, and that sign up takes several days before it can be approved to create one to do so. I have tried calling, but it's either busy or it's too late to do so.

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Frustration At Every Turn

by ManuLifeHell on Mar 8, 2016
1 out of 5 stars

Where is the 0/5 rating? Dealing with ManuLife is a living hell, a red-tape maze designed by Lucifer himself to waste your life chasing your tail. When you finally do jump through all their fiery hoops, they then send your claim benefits to the wrong party, then require you to re-navigate the labyrinth all over again. Avoid this imbecile company like the plague!

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Loop Holes

by rebecca on Aug 12, 2015
1 out of 5 stars

I agree with the below comments as I've had a few claims come back and it goes back and forth until they finally process your claim. I recently moved companies and they told me that they wouldn't accept my claim because it depends on when you receive your contact lenses versus when you submit and actually pay for your order???? I've never heard of this and quite frankly think it's BS. Better off not paying into their plans and paying your own way through.

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