Manulife Health Insurance Reviews

Denied denied denied! Their website is broken and doesn't work half the time, claims online are routinely denied and force you to mail it in. They'll then proceed to sit on it for a month before reviewing. They'll never follow up or have any way of verifying that they even received your claim so you have to sit on hold just to find out. Phone hours are terrible, website hours are short. They make things as difficult as possible compared to the other insurance companies I've been with. Great for shareholders! That's why they're at the top. Terrible for policy holders.

We went with Manulife for medicine coverage for my husband. We signed up with them in 2014. At first everything was good. He had been a client for a while and then was diagnosed with sinus polyps and Exercised-induced asthma and a back condition. He needs $300-400 worth of medication every month for basic quality of life. This year he had used all of his benefits half way through the year. So we called and they recommended we upgrade his plan. It would up the amount we could use for medications from $750/year to $5000/year. So we decided to do that and got paper work process underway. Two months later we find out they are accepting him on the policy but only for everything other then the medications he needs for his 3 conditions. They claim its a preexisting condition and they wont pay for anything to do with it even though the conditions were discovered/diagnosed while already under coverage. The insurance company was made aware of every diagnosis and condition every step of the way and never voiced any concerns.

I honestly don't know what I am paying this company for. The one time I submitted a claim for a private prenatal test my doctor referred me for, it took them 2 weeks to process it and then they refused it because it wasn't "recognized by Health Canada".

This company is a scam. They pretend not to receive your claims. When you have them cornered, they will point out mistakes in your claim and wear you down until you give up.

Great company to invest in, poor company if you have a health claim.

We have Manulife as our company's health and benefits insurer. We have only been with Manulife for 1 1/2 years and I have already had two multi-month disputes with them about honouring claims. They make it as difficult as possible to get your money. You have to jump through so many hoops to get your claim that it is obvious that they just hope you eventually give up and leave them your money. We were formerly with Great West Life. What a shame that our company tried to save money by switching insurers. GWL was so nice to deal with.

This has got to be the worst god awful company I have ever had the displeasure of dealing with.

We are offered this company through our company and it is the worst company I have ever had to utilize. I have dealt with Sun Life Insurance before and they are always so quick and friendly.

They have me on an audit for the past 7 months for absolutely no reason so I am not able to do any claims online. Therefore it takes weeks to get any claim reimbursement due to having to send it in the mail. It then takes 5-7 BUSINESS days to get the reimbursement. I am with a company, so to be on ANY sort of audit, makes absolutely no sense.

I WARN COMPANIES, IF YOU ARE LOOKING TO WORK WITH A COMPANY TO OFFER YOUR EMPLOYEES, DO NOT, I REPEAT, DO NOT USE MANULIFE.

They have a bunch of young, talent less, rude employees working there.

Let me tell you, I have never written a review in my life, but after the 3rd time of being told I can't submit online and them losing my claim forms and them not having my husband on file even though the initial forms stated this. They are known to use loopholes to not pay out, which is what they did with me. They are honestly the WORST company in North America! I will be making a complaint to my HR department in regards to this, thankfully for me, I have some pull in my company!

site down and requested to submit by mail which takes longer.
unreasonable explanation.
moving away from this provider for good.

I've been trying to submit a claim, the website is ALWAYS down and when I call the emergency number, it's connected to a cruise survey!!