Manulife Health Insurance Reviews

We went from one group plan that was fine to Manulife. It was supposed to be the exact same plan, but I found out it's not. They only cover psychologists, not clinical counsellors. I've been seeing the same counsellor for years (that my previous benefits supplied to me as an authorized provider) and now I can't get covered at all. And the dollar value coverage is so low that you'll use your entire coverage on one of the approved psychologists after one visit. In addition, two different eye care places I've been to have both complained to me about how frustrating Manulife is to work with. I often have to pay out of pocket and submit my claim because of their submission rules. They also have one of the most frustrating websites to navigate if you're trying to find information.

Horrible customer service, makes you feel like your not entitled to anything. Have had good experience in past with them. But lately Horrible....

I have suffered for more than 20 years with poor leg circulation which requires me to wear compression socks at a cost of $110 a pair. When I submitted my first claim(They only cover $40 per year) to Manulife I was told in order to process my claim I would need to submit a doctors note which explained my condition (Which is a chronic condition with little to no chance of improving). Second time I submit another claim for same thing and again another doctor note is required which I again submit. Third claim same response. Does anyone not know what chronic means over there! Do they not keep these notes on file! For god sake, they are only paying out $40 on a $110 claim.

First of all their hours of operation are terrible if you live on the west side of Canada since their hours are EST and they are never open on weekends so you can barely get a hold of them. Also, they made a bunch of changes to my plan in 2018 that made my coverage garbage without telling me anything. They lessened my coverage amounts and percentages, and even changed basic dental checkups from 6 months to 9 months! I found this out when I took my son in for his 6 month check up and had to pay the whole amount! Manulife is garbage and I only use them because it's my works insurance but I'm going to cancel the whole plan and just buy my own for me and my family.

I am under my husband's benefit plan and we have had non stop issues dealing with them. Every time I call them to ask them questions or try to get answers they have said your husband needs to call and we will discuss with him the plan. Even to change a password they said that I need my husband to call.

Also, they originally said that our plan started on the 10th so I went in to get my eyes checked. When I went to pay it was denied from Manulife. My husband called and they said the plan didn't start till the 20th!! What??? We were told that it started the 10th. All the guy said on the other line was "I apologize." He didn't do anything about it!!

They have given us back $435 out of almost $3000. They owe us they have avoided us but sure keep taking money off my husbands paychecks knowing they are denying us any claims we put in. We have tried to arrange a meetings and have waited for calls twice. These calls never come. It took me 4 years to figure out my husband did not have direct deposit and he was not getting any money back from my claims.. Not once did the company contact us to question why we're putting in claims and we never got anything via email or mail to let us know there was a problem. We have paid almost 10,000. For coverage we were never covered for.. No apologies no explaination. I'm so discussed with how we're are being treated they got our money they don't care about us...Poor customer service .
I asked how far back they could go they said 2 years gave us 6 months. The employee said as long as I'd submitted they had to pay... even after I run around getting duplicate receipts and they refused everything anyway....Not understanding or professional at all so if you want to give your money away I'm out 10,000. Go to Great West they were amazing before Husbands company wanted to save money by dropping dental and went to manulife for more money less coverage then they did not cover us anyway.... what a waste.... half a years wages gone...Sorry I'm very dissapointed and want others to not have to be treated like we have.

I am someone who does not like to complain or do reviews, but I truly feel people should be aware of how terrible Manulife is so I can save others the issues and frustration I have dealt with.

In short; they flat out lie to you (saying my plan does not cover something when it does, and I send them the booklet with it highlighted), make you feel like you are the one at fault, even when essential paperwork is provided will consistently deny claim. Even when my work gets involved will deny claim and lie to my work. I have all paperwork to back up my claim and still deny deny. It's horrible what they are doing to my family, I have paid them for years with very few claims and when I do claim something it's a battle now lasting almost a year (a minor claim I might add) Totally unacceptable. If you are able, please do not go with this company, for the sake of your sanity and family please please pass on Manulife!

I've been covered under different insurance plans such as Great West Life and Equitable in the past, and I have never in my life been given as much hassle as I have with Manulife. They won't allow me to submit claims online - I have to physically mail in my receipts - only to have them rejected for arbitrary reasons a few weeks later. The company I was with previously​ reimbursed me for the exact same service within a day or two of online submission.

Their forms are not easy to interpret so if your doctor does not fill out their forms correctly, they will deny your claim without seeking clarification or additional information. I advised the Manulife representative my doctor wrote my medical symptoms on the wrong page but it clearly states I've been sick due to pregnancy and should be off a certain period of time. I have a scheduled vacation coming up which I was told but Manulife I cannot travel aboard and appeal the case at the same time, eventhough the doctor approved of my sick leave up until my vacation time, which at that point he expects me to be better. This is on the verge of discrimination and I will be contesting their treatment of my case as they are causing undue hardship by not taking reasonable steps to assess and process my claim.

I can't even log in to their site. After days of trying to just register and calling them multiple times being told to try different browsers. I'm on day 3 of just trying to submit my physio claim. Asked if I could do it over the phone. They gave me the wrong email address after she confirmed each letter I read back to her. The second guy told me a letter was wrong and then I got disconnected. The second email was also wrong. A third party told me the first email was right but I didn't put the needed code which was not given to me by the first 2 people. And the Web site still is not working. I'm wondering how these con artists are not in jail and I'm stuck paying 400 bucks a month for physio and I have no way of submitting my claim. Having to suffer with my illness is hard enough, now I need to worry about how I can pay for my mortgage this month. They should be ashamed of themselves.