Manulife Health Insurance Reviews

I've recently dealt with manulife for a claim, and they found a really insignificant, immaterial, technicality to deny me my claims. I couldn't believe it. When I first got rejected, I had called their agents, and they said they would take care of it because they thought Manulife was being unresonable too, otherwise they would have just said no right away, but was rejected 2 weeks later. This same thing happened with 4 other agents for the next 3 months, until I expressed my dissatisfaction on social media. They told me to contact client relations, and after 2 weeks, they told me I'm denied again. What was the point of that?! They will screw you over, then drag it out for months until you finally give up in frustration. They are the worst, and I will never buy any policy from them again, and I warn anyone who is considering Manulife to stay the hell away unless you want to be wrongfully denied reimbursement and lose sleep over it.

Through my work group insurance I have dealt with many companies over the years...Blue Cross...you name it...but these guys are the absolute worst. They turn down claims based on a few dollars and expect the client to pay hundreds because they'll save 20. Not good enough when you are paying these people 40 or 50 dollars a week for coverage that you have no say in. It's just so unfair and disheartening to see a big company like this treat their clients like this. I would never recommend this company. Ever.

They have multiple layers of forms to fill out before they will process a claim.And if you miss any detail it is denied and sent back.
Enough to frustrate the most patient and organized accountants in the world....
I have coverage through my employer and every time I see an ad for them I hope people read these reviews as I would never deal with them if I had the option.
The only reason I continue to go through their processes is that I won't let them win.
I have co-workers who just don't bother anymore.

This is the worst company I have ever dealt with. They put a clause in the insurance because I said that I had a sore right arm blocking any medication that could be used to heal this that means no pain killers no antiinflamatories. So basically all Im covered for is antibiotics. If you want your money back because it is something that is not related then you have to fill out a bunch forms gather your reciepts and get a letter from your doctor. They work on the idea that most people who can afford these policies that it is not worth your time to do this.

Our daughter has a heart murmur for which she has never received any treatment or medical intervention. Manulife has only recently allowed our her two siblings to be covered on our group insurance plan, after a full year of waiting. We have had to jump through all sorts of hoops and still our daughter, who doesn't even have to take antibiotics when she visits the dentist, is not a recipient of our family's benefits.

When I do contact Manulife they try to imply that they have no record of my husband's policy, because they never include his certificate number on any correspondence that we've received. I'm curious as to how they suppose that I'm receiving correspondence from them, because they certainly seem to have at least our address! I am very unimpressed with this company and their lack of desire to help.

He/she put me on hold for about 15 minutes and when they came to say they couldn't help me, the customer service representative, (admittedly I was angry by this point), pretended that he/she couldn't hear me. I demanded their name, and they simply continued to pretend that they couldn't hear me. I demanded to speak to a manager, and they continued the game of not being able to hear me....even fading their voice so that maybe I might think that the connection was fading out. I hung up and phoned back and guess what? The customer service rep that I got this time, could hear me just fine! And she was able to help me, quickly, I might add!

I get it, it's not fun to deal with an angry and frustrated customer and I was hopping mad, but just pass me off to management rather than implying that I don't know what I'm talking about or playing games with me!

Sadly the experiences that I've had when I've had to contact Manulife have more closely resembled my encounter with the fading out customer service rep rather than the lady who I later spoke with.

I just want our daughter, who is eight and as healthy as a horse to be taken care of! It's been over a year of waiting!

When submitting an extended medical claim, unless your service provider is on their teeny tiny list of pre-approved providers, expect to wait 2-3 weeks for reimbursement of your claim, not the 5 days they advertise. Their reimbursement amounts also do not change with inflation meaning coverage is poor. Oddly enough, they also have some items (ex: massage) that have an annual maximum AND a visit maximum (far below the service cost). This makes no sense. It should be one or the other. Also, don't bother sending a message using their messaging system. A representative will reply with something generic that completely ignores your question/concern. They email you from a "no-reply" email address so you can't even respond. This insurance company is a joke. AVOID

We added the drug benefits after my husband's knee surgery and after I started menopause. They excluded anything about his knee or my menopause NOT just from the drug plan, but from anything. Ok. But since then, now 6 years, anything we try to claim they refuse to pay without a doctor's diagnosis showing that it's not his knee or my ladyparts. Cancer pain meds? Could be the knee. Osteopath? Might be menopause. The constant jumping through hoops is terrible and wastes our time

I am under my husband's benefit plan and we have had non stop issues dealing with them. Every time I call them to ask them questions or try to get answers they have said your husband needs to call and we will discuss with him the plan. Even to change a password they said that I need my husband to call.

Also, they originally said that our plan started on the 10th so I went in to get my eyes checked. When I went to pay it was denied from Manulife. My husband called and they said the plan didn't start till the 20th!! What??? We were told that it started the 10th. All the guy said on the other line was "I apologize." He didn't do anything about it!!

They have given us back $435 out of almost $3000. They owe us they have avoided us but sure keep taking money off my husbands paychecks knowing they are denying us any claims we put in. We have tried to arrange a meetings and have waited for calls twice. These calls never come. It took me 4 years to figure out my husband did not have direct deposit and he was not getting any money back from my claims.. Not once did the company contact us to question why we're putting in claims and we never got anything via email or mail to let us know there was a problem. We have paid almost 10,000. For coverage we were never covered for.. No apologies no explaination. I'm so discussed with how we're are being treated they got our money they don't care about us...Poor customer service .
I asked how far back they could go they said 2 years gave us 6 months. The employee said as long as I'd submitted they had to pay... even after I run around getting duplicate receipts and they refused everything anyway....Not understanding or professional at all so if you want to give your money away I'm out 10,000. Go to Great West they were amazing before Husbands company wanted to save money by dropping dental and went to manulife for more money less coverage then they did not cover us anyway.... what a waste.... half a years wages gone...Sorry I'm very dissapointed and want others to not have to be treated like we have.

I've been covered under different insurance plans such as Great West Life and Equitable in the past, and I have never in my life been given as much hassle as I have with Manulife. They won't allow me to submit claims online - I have to physically mail in my receipts - only to have them rejected for arbitrary reasons a few weeks later. The company I was with previously​ reimbursed me for the exact same service within a day or two of online submission.