Manulife Health Insurance Reviews

Where is the 0/5 rating? Dealing with ManuLife is a living hell, a red-tape maze designed by Lucifer himself to waste your life chasing your tail. When you finally do jump through all their fiery hoops, they then send your claim benefits to the wrong party, then require you to re-navigate the labyrinth all over again. Avoid this imbecile company like the plague!

This insurance company is absolutely brutal. I hope somebody reads this and decides to think twice about dealing with them. Customer service is very unhelpful and rude, and barely answers the questions you're asking. They definitely do just about anything they can to reject your claim.
Shame on you guys!

I agree with the below comments as I've had a few claims come back and it goes back and forth until they finally process your claim. I recently moved companies and they told me that they wouldn't accept my claim because it depends on when you receive your contact lenses versus when you submit and actually pay for your order???? I've never heard of this and quite frankly think it's BS. Better off not paying into their plans and paying your own way through.

Manulife works hard to not pay your claim. I have had to call repeatedly about claims made for dental costs and I am advised to resubmit or told that code is not covered. So 50% usually equates to 20% if I'm lucky. there is no customer service wanting to make the process seamless and hassle free. It's hoop jumping so they do as little work as possible in hopes I am sure that the customer becomes frustrated and gives up.

If they calculated your benefit wrongly, you will never see the money back. Stay away!

As others have mentioned, it is very difficult to submit a claim and get your benefit paid. The benefit paid does not reflect the amount eligible. Especially if they have calculated wrongly, you will never receive your money back. If you try to call, they will tell you that they will do further investigation and will provide you with an update. When they email you, you will not be able to reply back. If you send a note, they will not reply as well. Stay away from this company!

Signed up post-retirement insurance. Increased premiums every year then don't cover after 2+ years, saying it was a mistake. They hide information too.

Absolutely horrible online platform. So infrequent to submit a claim. Despite writing down all their numbers they require you get kicked out and then locked out after 2 tries - all so they don't have to pay you because it is such a nightmare to submit a dental cleaning. NEVER USE THIS COMPANY!

I wasn't done with my online enrolment then it just saved right away. I tried to log in again and it just showing dental benefits. Manulife online is very poor.

I was inquiring about why I was declined and how I can change it to approval and was transferred over 8 times and people transferred me without letting me know and also without giving the next person any information about my situation! Then, when I finally get a response it was to send a letter! ARE YOU SERIOUS?! It is 2019 and I need a quick response and a letter is the only solution. I can't call or email?! This entire company is a joke and seems to be stuck in the 1800s! Wouldn't surprise me if they asked me to send my concerns via carrier pigeon!