Manulife Health Insurance Reviews

A very archaic online platform that is difficult to use even for a person under 30 such as me and many of the features don't work. Even submitting a question in their question boxes only provides automated responses via email, stating that they cannot answer any questions. It seems like this insurer is short-staffed and all Customer Service calls are sent to Manila, where the service line is terrible so it's difficult to communicate, the wait times are long, and there are occasional language difficulties. There is no real conversation or explanation provided when calling with questions, it's just a bunch of scripted lines that they recite, which is very frustrating. I don't recommend this health insurer.

I called Manulife customer service to get some answers on why my claim was denied. I spoke to an agent name "John" who I believe has a lack of experience in dealing with problems. I felt like he has anger management issues, he was a bit rude. He wasn't able to help with my problem, of course, I had to call back the second time and luckily I spoke to a different agent name "Krissy". She told me that a code error occurred on their side. That's why they kept denying my claim. Krissy told me it would take 5 business days to fix the problem. Thank you Krissy for your help, much appreciated! And as for John, next time take your time in helping people and really listen to them. I would give more stars but John was a disappointment. Thank you!

Client services cannot provide accurate information. I spoke to at least 5 representatives and each gave me a different answer. Twice I was told that a Supervisor would call me back. No call.
My emails were never answered. Even though it was confirmed to me that my claim was covered under my policy, it was rejected when I requested a refund. All I can say is that I'm glad that I was not trying to get information about a serious illness. I would have never had the strength to deal with this. The good thing is that I now know that I can no longer trust any information provided by client services. I am currently shopping for new insurance.