Manulife Health Insurance Reviews

They have non-medical trained people asking medical questions and do not understand the answers they are given. They miscategorize autoimmune diseases and think type 1 and type 2 diabetes are the same. I cannot trust their reps to make properly informed decisions and will be switching companies as soon as I can.

They know to take their insurance fee from our pay very well but when you have a claim, they make you run asking you for more information every time you send in your documents. I have had a claim for my 2 kids for just $300. It has taken 2 months and I still did not get any payment from them in spite of us sending all documents required 3 times. All they say is please see your mail, we sent you information we need for our audit department, but those documents have been sent 3 times already and actually, they didn't send anything in the mail, they just kill time so that they can play with our money in the market. When they hold up 100 customers for an amount of say $1000, they can invest that amount in the market for $100,000. This is what they are doing and customer service? Don't ask. All they know is we don't know why the audit is asking for more info, all seems good, we will get back to you or check your mail. WORST INSURANCE COMPANY, GUYS, LOOK OUT.

I am someone who does not like to complain or do reviews, but I truly feel people should be aware of how terrible Manulife is so I can save others the issues and frustration I have dealt with.

In short; they flat out lie to you (saying my plan does not cover something when it does, and I send them the booklet with it highlighted), make you feel like you are the one at fault, even when essential paperwork is provided will consistently deny claim. Even when my work gets involved will deny claim and lie to my work. I have all paperwork to back up my claim and still deny deny. It's horrible what they are doing to my family, I have paid them for years with very few claims and when I do claim something it's a battle now lasting almost a year (a minor claim I might add) Totally unacceptable. If you are able, please do not go with this company, for the sake of your sanity and family please please pass on Manulife!

I hate to call them. Every time we fight over claims and how much is covered. Something like eye care for contact lenses is only every two years. Massage therapy is only for the $70per session. I pay through the roof in premiums and this is all I get. I am seriously considering telling my boss that I'm not going to participate in the plan. Maybe if they offer better to employees they'd stay longer. I'm looking for a better insurance company, and maybe a better company to work for. I'm done with this.

This company is entirely interested in taking your money and will not respond to your service inquiries.

I am trying to submit a claim online but can't because my address is not in Canada. I live in Toronto!!! Called customer service and he had to pass the issue onto an admin, and it will take 3 days to fix????

Manulife has gone paperless and will not provide paper invoices.

Just terrible practice for the money that you pay for service (laugh-NO SERVICE)

Crappy decision, not a happy camper.....

Their forms are not easy to interpret so if your doctor does not fill out their forms correctly, they will deny your claim without seeking clarification or additional information. I advised the Manulife representative my doctor wrote my medical symptoms on the wrong page but it clearly states I've been sick due to pregnancy and should be off a certain period of time. I have a scheduled vacation coming up which I was told but Manulife I cannot travel aboard and appeal the case at the same time, eventhough the doctor approved of my sick leave up until my vacation time, which at that point he expects me to be better. This is on the verge of discrimination and I will be contesting their treatment of my case as they are causing undue hardship by not taking reasonable steps to assess and process my claim.

We have been paying into Manulife for over a year. In total we have given them over $2400.00. The other day I had to go refill my prescription for my diabetes. I was told that my plan was capped at a $1000.00 and I had reached my limit. So I had to pay full price. And for those who don't know, insulin is NOT cheap. So the money that we have spent on Manulife was a waste of money. They don't reset the plan until September 1st. So in other words we would have to pay 220.00 a month for a plan that we can't use and 200.00 for my medication. What a rip off. Manulife is not worth any amount of money you put into it.

Manulife has the worst customer service I have ever seen. Do not use them as they are a bunch of scammers and do everything in their power to make you jump through hoops to end up getting you nowhere. What a useless insurance company