Manulife Health Insurance Reviews

I was inquiring about why I was declined and how I can change it to approval and was transferred over 8 times and people transferred me without letting me know and also without giving the next person any information about my situation! Then, when I finally get a response it was to send a letter! ARE YOU SERIOUS?! It is 2019 and I need a quick response and a letter is the only solution. I can't call or email?! This entire company is a joke and seems to be stuck in the 1800s! Wouldn't surprise me if they asked me to send my concerns via carrier pigeon!

For many years, when I needed to call customer support, I had to wait half an hour, at least, and sometimes not get an answer at all. At every medical facility I have been in, staff members complain that Manulife is the worst they have to deal with.

It would be better to go with any other company. They are only in the business of taking your money and giving you nothing in return. Horrible. Don't waste your time or your money. Example with their health insurance. We pay to have 100% coverage for massages and chiropractor services. If they don't feel the cost of the service if low enough, they do not reimburse the 100% cost. Rather an amount they feel is suitable for the service. It has happened to us twice now. We went for massages with a registered massage therapist, summited our receipts with all the information required, and were given a portion of the amount back. It's an absolute joke. If I could give lower than one star, I would.

In response to a question on the application form for a group benefits plan, I mentioned I saw a therapist for depression five years ago. I included a month and year, and length of time. They freaked out and sent me a letter saying the information was incomplete. There was a three-page form I had to fill out which included questions like "list every date you have ever had any indication of stress or anxiety," as if everyone walks around with notepads jotting down the date of every moment they have ever been stressed. Not to mention the insinuation that I was withholding information, and the incredibly personal questions that weren't really medical in nature. It didn't help that I couldn't even log into their website because they want my banking information.

I have had a terrible accident and I have had a few surgeries. With serious injuries. Every bill I submit by default gets rejected. While I need to rest to recover I have to be on phone with them to convince them that it is included... They ignore doctor notes by reputable surgeons they ignore hospital bills they basically do their best to not pay anything to the insured person.

At work me and my wife both have Manulife for insurance and we work for the same company. We got married and my wife wanted to add me on to her benefits as well (I added her as soon as I started). To which she was told we didn't submit the request within the allotted 30 day....but yet it took 6 weeks to get the marriage certificate so that timeline is not doable....because of this they are now asking for me to fill out an insurability form to make sure they can insure me....odd, since they already insure me and have all the info already. Once again a perfect example of how insurance companies are useless and the biggest crooks ever. I've dealt with Manual life in my previous job and they are worst to deal with and will do everything they can to not have to shell out any money for STD or LTD.... my arm was almost cut off and they still denied my claim...so go somewhere else and save your money don't deal with them they are of no help and just make things worst mentally(stress) and financially.

Service à la clientèle nul . Ils ne prennent même pas en considération la
note du médecin , ils arrêtent l’assurance même avec une note médicale et ils disent qu’ils n’ont pas assez d’informations pour continuer la demande.
Ils te poussent de retourner au travail même si t’es incapable parcequ’ils disent qu’ils ne paieront plus. J’ai jamais vue une assurance autant nulle et considère ces clients comme des numéros et s’en fiche de ta situation. Il faut juste les payé à eux mais quand t’as besoin d’eux ils font tout pour ne pas payer et supporter leur clients.

I worked for my company for 7ish years. Recently moved to full time to receive benefits. After a month or so of being full time, I had some dental repairs. They paid me absolutely nothing, claiming I wasn't eligible because I didn't have coverage at the time of operation, which is categorically untrue. Additionally, there is no way of contacting them to dispute the claim. Stay as far away from these crooks as you can, don't trust them with even pennies for the dollars cause they won't actually care to pay even the minimal amount when it comes down to it.

They deny everything. The final straw for me was when they denied my medical forms submitted to my healthcare spending account (designed to be used for anything medically related). What a joke of a company.

It is unacceptable that they leave me and my family without medical care for 4 months! On many occasions, we needed medical support but we were hesitant because of them. I am still working on my first claim for 4 months with no sign of them ever processing my claim or even replying to me. Their customer service was nothing but a waste of time, they deal only by mail, they don’t reply with any confirmation when I send a mail, on the phone they never provide any useful information and they can’t even find my profile, they say they will call back with an answer and they don’t. I mind you I have VIP access through my company. I am trying to convince my company to change the benefits provider and I will avoid them at all cost in the future.