Manulife Health Insurance Reviews

I feel sorry for the Elderly using Manulife. Customer service on the phone is non-existent they just hang up as their lines are too busy. On the website, your email and account id does not register your products at all even after 2 hours of support and logging on. Just a joke.

I had my medical documents sent to someone else. Violated my privacy. Was told "sorry. This doesn't happen often".
So basically it has happened more than once. An easy way for someone to steal your identity.
I also have anxiety issues had to take some time off. Even with Doctors notes turned me down for coverage.

I have been trying to get a hold of someone for 2-3 weeks and no one seems to work there. Their phone lines are always at capacity and when you email them they email you back instructing you to call them. A full circle of failure.
I don't know who is managing this aspect of their business but they really need to replace him or her. I would give them 0 stars if I could have. THEY ARE THE WORST!

Unbelievably frustrating. I called them 4 times in the past couple of weeks - over 2 hours of wait each time followed by giving up waiting.
Submitted multiple requests online and all I get an email saying that I should call in.
Ridiculous. Horrible customer service. I would change the provider in a heartbeat if it wasn't tied to my work benefits package.

VERY POOR SERVICE! They're not answering phone calls. You will be put to hold for almost 3 hours and in end you will be hanged.

I waited for 2.5 hours for someone to answer the call and finally gave up. Was able to get a hold of someone a month ago when I called but that took 40 minutes and they were extremely unhelpful. They just repeated talking points without answering a single question. On top of all that they refuse to direct bill paramedical services (e.g. physiotherapy) even though they claim to do direct billing when you call them. Submitted claims sit unchecked for weeks and there's no way to get in contact with them without waiting for hours on the phone. I'm embarrassed to be a customer.

I almost got taken by Manulife. Don't use them for health care and dental care insurance until you know exactly what you are getting into. They don't tell you everything until the money is actually taken out of your account which is what happened to me a few days ago.
I immediately cancelled my contract as soon as I discovered how they actually operate. I'll be more vigilant next time. Just because I set up a pre-authorized plan before I even received the contract in the mail, did not mean that Manulife can do what they want. I was actually billed 249.02 CAD which was never discussed on the phone or even mentioned on their website. If I could, I would give a 0 rating.

Manulife doesn't even deserve one star. The worst customer service. I have to call and email multiple times just to get an answer to a simple question.

Manulife is just horrible to deal with. You have to go back and forth with them for information. For example, my coverage for compression stockings is supposedly once every 3 years, but nowhere is this written in the plan document at my employer, the employee benefits booklet or the Manulife website. They want me to submit estimates for some medical supplies even though there are no health specialists or suppliers of those medical products in the city my employer is located. They send you letters that have standard information and incomplete information and not specific to my case. The doctor requisition stated the medical problems as they required yet they asked me to complete a questionnaire regarding why I need the product. I wasted too much time sending documents on the phone with this company. They need to make things easier especially for people with physical challenges.

I chose the best package they offered... not because I needed it, but to make sure if needed it would be there and I wouldn't have to worry about it. Six months in they substantially reduced the coverage and substantially increased the price, without a single claim being submitted. Not recommended.