Manulife Health Insurance Reviews

For many years, when I needed to call customer support, I had to wait half an hour, at least, and sometimes not get an answer at all. At every medical facility I have been in, staff members complain that Manulife is the worst they have to deal with.

Their customer manager sent me information and dates clearly not the same as with their official terms and policies. When questioned their practices, they ignored your questions, and the best part is their official complaint page returns a page not found error when submitting and no one at their complaint department to pick up the phone calls!

I have been a Manulife Customer since 2015 - in 2017 my wife went to Podiatrist. Our understanding was you had a limit of $500.00 per year. My wife underwent treatment at a certified Podiatrist to the tune of 600.00. Manulife would not cover the cost of treatment at all. Called their Customer Service Line and the Rep did not understand why they did not cover the claim to the set limit. Indicated he would get back to me - he did not. Called them again and an agent said they will pay for the visit to the Podiatrist (which they did not) but not for treatment. I asked if this same policy applied to a Chiropractor and she said yes. So I asked her the following: "so if my car was having a problem, I could take it to a mechanic, who could tell me the issue but I cannot get coverage to fix the problem ... so why go to the mechanic in the first place?". She went silent. Manulife just sucks for a personal Follow Me plan - I suggest you look at Great-West Life or the folks from Blue Shield. Manulife and their agents are either dishonest or poorly informed on their own program offerings. Look elsewhere!!!

Seems like whenever you want to submit a claim, their site is down. Tells you to call a number, you call it and, oh, looks like they aren't open...their site is always down. Zero customer service, digital experience is terrible and they're expensive. For company benefits please choose someone else, your employees will thank you

Put in a claim for the first time. Despite the 80% co-insurance, I was only given 50% of what was paid due to a "reasonable and customary charge" caveat that was not disclosed in the manual or online. I was basically told that it was my fault for not knowing. When the manual you've been given and the information on their website co-incides, how is one to know that there are other limitations that we should be aware of??? First few times I called, i kept on being connected to some call centre in the Philippines whereby it sounds like they read off some script. They don't listen to you, they just talk like robots. Finally was transferred to a supervisor in Ontario and same thing. They don't care about their customers whatsoever. Hate dealing with this company!!!!!

I am under my husband's benefit plan and we have had non stop issues dealing with them. Every time I call them to ask them questions or try to get answers they have said your husband needs to call and we will discuss with him the plan. Even to change a password they said that I need my husband to call.

Also, they originally said that our plan started on the 10th so I went in to get my eyes checked. When I went to pay it was denied from Manulife. My husband called and they said the plan didn't start till the 20th!! What??? We were told that it started the 10th. All the guy said on the other line was "I apologize." He didn't do anything about it!!

very unprofessional customers service, the online claim department is just garbage, no manager, no one is in charge and they just pass wrong report, avoid this garbage insurance .

I wished there was negative rate to give them negative rate

I hate to call them. Every time we fight over claims and how much is covered. Something like eye care for contact lenses is only every two years. Massage therapy is only for the $70per session. I pay through the roof in premiums and this is all I get. I am seriously considering telling my boss that I'm not going to participate in the plan. Maybe if they offer better to employees they'd stay longer. I'm looking for a better insurance company, and maybe a better company to work for. I'm done with this.

Every time I call the customer service centre, they seem to be doing all they can to get me off the phone quickly, it is more important than actually solving my issue. I just read a review written by someone who used to work for Manulife stating they promote people simply by looking at the stats of who has the lowest average call time per call which explains why they try so hard to get me off the phone quick as possible. 3 times now I have called for clarification/help filling out a form and before I am even finished asking my questions they say, "thanks for calling Manulife have a good day" - annoying and terrible customer service.

I can't even log in to their site. After days of trying to just register and calling them multiple times being told to try different browsers. I'm on day 3 of just trying to submit my physio claim. Asked if I could do it over the phone. They gave me the wrong email address after she confirmed each letter I read back to her. The second guy told me a letter was wrong and then I got disconnected. The second email was also wrong. A third party told me the first email was right but I didn't put the needed code which was not given to me by the first 2 people. And the Web site still is not working. I'm wondering how these con artists are not in jail and I'm stuck paying 400 bucks a month for physio and I have no way of submitting my claim. Having to suffer with my illness is hard enough, now I need to worry about how I can pay for my mortgage this month. They should be ashamed of themselves.