Manulife Health Insurance Reviews

I have been a Manulife Customer since 2015 - in 2017 my wife went to Podiatrist. Our understanding was you had a limit of $500.00 per year. My wife underwent treatment at a certified Podiatrist to the tune of 600.00. Manulife would not cover the cost of treatment at all. Called their Customer Service Line and the Rep did not understand why they did not cover the claim to the set limit. Indicated he would get back to me - he did not. Called them again and an agent said they will pay for the visit to the Podiatrist (which they did not) but not for treatment. I asked if this same policy applied to a Chiropractor and she said yes. So I asked her the following: "so if my car was having a problem, I could take it to a mechanic, who could tell me the issue but I cannot get coverage to fix the problem ... so why go to the mechanic in the first place?". She went silent. Manulife just sucks for a personal Follow Me plan - I suggest you look at Great-West Life or the folks from Blue Shield. Manulife and their agents are either dishonest or poorly informed on their own program offerings. Look elsewhere!!!

Belonged to CoverMe.Com for over 5 years. The promotional information and the realities are two different stories. Dental coverage was probably the one area we had the least complaints in and would rate it 4 out of 5 (major dental may not be covered). Medical is 1 to 1.5 out of 5. They have so many unexpected caps so while yes they may cover "..."; it falls under a category and that category has caps, so we presumed we were covered when we were not. If you consider it, companies like this would go bankrupt unless they provided caps, so don't go into it blindly accepting their amazing advertising. Also remember, what the staff tells you means nothing if it is not in writing within the contract and we found answers were less than satisfactory. For us, we decided it would be better to put the cost into a special fund to cover unexpected costs. Bottom line, it was very disappointing.

Rude customer service and NO, they do not cover what they say on the TV ads

Can't log in their website. There are 6 simple fields to fill and when I submit the form to create a user, I get a "something went wrong" error. Tried on Chrome, Firefox, IE 11 and Edge. I'm a developer myself and I would be fired if I would be that bad. A generic "something went wrong" error for a 6 fields form ... Reading the reviews I'm not alone to have a problem registering with their website. Can't pay online. Yup, I follow the instructions provided and it doesn't work. Calling them is a waste of time too. They prefer to blame the users instead of actually working to resolve any issues they have with their online services. My mom got this insurance for me when I was a baby. That's the only reason I keep paying it with a check by post (hello 2019). I'm afraid they won't pay a penny if something happens though. I would drop this scam asap if my mom had not paid for it for 20 years ...

Worst customer experience in my life. They have zero common sense and you have no avenue to talk directly to the people assigned to your complaint. No direct call back number. To say they are clueless is an understatement. They patch you through to the Philippines and those on that end are abhorrent in the ability to be of assistance. Constantly give opposing answers depending on who you talk to at that time. Just shy of calling it a scam. Never again!

I moved to Canada a year ago from Germany and it is unbelievable how much I had to deal with Manulife so far. Any treatment sent to Manulife is first rejected. We have to chase it, make many calls until they start paying it, and then they found a clause somewhere that says something like: "We can only pay 25% for this treatment". It's really like a third world insurance company. Terrible!

Seems like whenever you want to submit a claim, their site is down. Tells you to call a number, you call it and, oh, looks like they aren't open...their site is always down. Zero customer service, digital experience is terrible and they're expensive. For company benefits please choose someone else, your employees will thank you

Horrible customer service, makes you feel like your not entitled to anything. Have had good experience in past with them. But lately Horrible....

I have suffered for more than 20 years with poor leg circulation which requires me to wear compression socks at a cost of $110 a pair. When I submitted my first claim(They only cover $40 per year) to Manulife I was told in order to process my claim I would need to submit a doctors note which explained my condition (Which is a chronic condition with little to no chance of improving). Second time I submit another claim for same thing and again another doctor note is required which I again submit. Third claim same response. Does anyone not know what chronic means over there! Do they not keep these notes on file! For god sake, they are only paying out $40 on a $110 claim.

First of all their hours of operation are terrible if you live on the west side of Canada since their hours are EST and they are never open on weekends so you can barely get a hold of them. Also, they made a bunch of changes to my plan in 2018 that made my coverage garbage without telling me anything. They lessened my coverage amounts and percentages, and even changed basic dental checkups from 6 months to 9 months! I found this out when I took my son in for his 6 month check up and had to pay the whole amount! Manulife is garbage and I only use them because it's my works insurance but I'm going to cancel the whole plan and just buy my own for me and my family.