They took 12 days to call me about my claim
by CT on Jan 31, 2024
1 out of 5 stars
Car Insurance Reviews
Pembridge Insurance Auto Insurance Reviews
This page has been viewed by: Please wait... consumers
(95 reviews)
Cheap Car Insurance?
- Rates from 20+ insurers
- Stop overpaying today
- Save over $500 annually
Filter
Most helpfull reviewsTags
Agent/rep attitude (11)
Agent/rep availability (20)
Agent/rep callbacks (11)
Agent/rep knowledge (11)
App to track driving (1)
Billing/payments (25)
Broker experience (2)
Cancellation experience (18)
Claim - adjuster (16)
Claim - denial (4)
Claim - not-at-fault (8)
Claim - rental car (2)
Claim - repair shop (5)
Claim - theft (2)
Claim payout amount (2)
Claim processing time (28)
Complaints/ombudsman (3)
Discounts, deals, rewards (3)
Email/message wait time (1)
Insurance Rates, Prices (10)
On-hold times/transfers (2)
Online quoting (3)
Paper mail experience (1)
Parking/pausing policy (1)
Phone wait times (11)
Policy coverage (9)
Rates after claim (1)
Rates at renewal (5)
Rates competitiveness (2)
Rates for good drivers (3)
Rates for long-term clients (2)
Rates for second driver (1)
Rates in bundle (4)
Refund (1)
Renewal experience (2)
Snow, Hail, Damage (1)
Trailer/motorhome (1)
Review author
Are you interested in?
Nice and helpful willing to suit my needs but still a little pricey (on disability so it would be nice for insurance to offer a cheaper option without having to remove collision just to save some money) but overall eveytime I’ve had a question they’ve been answered well and quickly even when they had to call me back about an inquiry it wasn’t too long of a wait 😊
Had my truck broken into and culprits totally ripped apart my steering column
This happened over a month ago and I have been without a vehicle since
The auto body shop said there’s more damage than the vehicle is worth
Everything is at a stand still and absolutely no word from Pembridge as to what is going on! I was told it could take 6-9 months! Meanwhile I am without a truck and I am not told if they are fixing it or writing it off!
DO NOT EVER USE THIS COMPANY!!!!
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
The sales process was wonderful, but the claims handling was horrible.
In the four months, I hardly got an update without asking for it. Many unanswered phone calls and emails. Weeks between updates.
In the end, the settlement was very fair.
My claim is now at day 21 and my adjuster has yet to return a phone call she went on holidays and left my claim with another useless adjuster who after 4 days of calling will not return a phone call either. I’ve called the 1-800 number and they just put another not on the file saying I want to speak to the adjuster. This is the most incompetent company I’ve ever dealt with ….. I’m hoping next week the adjuster will return my call if not I don’t know what else to do . If anyone ever suggests pembridge insurance to you say he’ll no !!!!! If they wanna improve anything they should change this review so people can rate them zero stars. So once again don’t sign anything with this incompetent company.
Thanks Bill
Hello ! I bought 2 new cars and started working with this company, There was no problem we talked about everything with the broker after we got it. All my payments are automatic so long as they pull out of the card, they can get the money. I think they did this on purpose, for 2 months they did not receive the payment of 1 car. And yesterday a paper came to me about not paying. And of course 2 times the price, they have not written any details, they do not turn the phones now, even though it is me who is right. When I send an explanatory e-mail, they told me, you just have to pay. But what do I have to pay, why, how, why did not you get the money from the card in the automatic payment. As I said don't work with these people, I think they do it intentionally scammers.
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
I’ve been with this company for a couple years and decided to switch to yearly payments instead of monthly. They terminated my policy and said they are unwilling to reinstate it. All I did was ask for a quote… I’ve been with this company for years and have been ticket and accident free. This was an error on their end and they were unwilling to help a loyal customer.
40 minutes on hold so far to cancel my insurance and can't seem to get through to do it.
Do not use this insurance company…. Incompetent! Had a claim and had to hire outside of the company to even get a hold of someone…. 2 months and still haven’t heard anything….. this is ridiculous! The only thing they have done was take our payments every month.
Nobody ever answers the phone, emails and I have now gone without a vehicle or rental for months…. Still waiting!
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
I would give this company 0 stars if I could. They are awful about everything and have horrible customer service skills, talking snarky and down on people isn’t how you get a good review. Never again
My car is undriveable after an accident. It took Pembridge 12 days for first contact about my claim. 18 days after my accident and my car is STILL sitting in the tow yard where it was put right after the accident. No answers, no forward movement, nothing. EXTREMELY frustrated.