Pembridge Insurance Auto Insurance Reviews

They cancelled my policy WITHOUT notifying me! It caused a lot of problems for me and they refuse to accept their mistake. Avoid!!!

This is the absolute WORST company. The customer service is garbage, they never get back to you, you wait on the phone forever, get transferred to multiple people, and never get any answers. They also make changes to your policy without notice or reason.

They are happy to take your money, but no service at all. The claim was a disaster over 4 months and still waiting. Pretty much I am begging them to call me. A 1-star rating is too much for them.

Please stay away from this insurance company!
Unresponsive and unpredictable.
Got involved in a car accident Jan 27/ 2022.
For 6 weeks after reporting the accident couldn’t get anybody on the phone.
Finally managed to talk to somebody and they confirmed 0% at fault and told me to get the car to the shop.
A week later they called and told me that they changed their mind and declared me 50% at fault even though they submitted 0% already to the shop.
I could not believe it, not sure what to do now...
They feel at liberty to make and change their statement as they wish. They do not care about facts.
Please don’t make the same mistake as me, find better people to do business with...

An adjuster will not call me back, I'm trying to understand why I have to pay these people every month for the last 40 years, and there is no accountability on their part to even respond to my questions!!!

It takes forever for them to answer the phone! Always have to wait more then a hour and they use covid as an excuse. How pathetic...

A car driver getting out of parking lot hit hard the back of my car. It was not my mistake but I was told that I have to pay 50% of repairs. The body shop sent Pembridge estimate for the repairs. After 2-3 days the body work was done I went to pick up the car and pay 50% of my part (about $687) but body shop will not release it as there was no approval from Pembridge for repairs they told me that they did not receive any estimate. It was Friday afternoon and I could not contact my claim advisor as he left early. After week end I again tried to contact my advisor but he was not there. I contacted a supervisor of Pembridge and got my car released as she promised to pay 50% of repairs without handling further..
To deal with this company is waste of time. Terrible service. Actually I will give 0% rating.

Experienced my first not at fault accident in over 10+ year of driving and thou Pembridge has been my insurance company for the last 5 or so years accident free , what a horrible experience it was with my claim.
Alex was my claim assistant and no matter how much I called and left messages and called and left message I would never get to speak with her. I got to my frustration point and went above her to her so call Supervisor or Manager Jose absolutely NO Better.
So my accident happen in December 2016 and thou I had to literally run after the person that hit me sending me into a park car, because she drove off, she allowed her son who was not at the accident to give the police report at the collision centre and give a totally different story (now I see how worthless people really are) which Pembridge easy gobbled up and told me the stories are conflicting so I now have to pay my $1000 deductible. Absolutely LUDACRIS! On top of that the accident accorded at the end of the second week in December I opted to choose my own repair shop to ensure the job was completed properly. They did not sent someone out to access my Vehicle until the second week of January 2017 and at which point they now wanted the bodywork shop to hurry the job, after my vehicle sat at the body shop for 3-4wk at Pembridge delay.
Making matters worse the adjuster calculated the repair time incorrect and Pembridge had to extend the rental vehicle I had and basically Jose the Supervisor said NO we’re not going to, it’s the fault of the body shop, keeping in mind Pembridge took 4wks to actually send out the adjuster, and I had to return the rental on a cold snowy evening even thou my vehicle was not ready. HORRIBLE, HORRIBLE, HORRIBLE.
If this is what I pay $187/mths for I don’t want their service. I will definitely be looking for new cover and would ABSOLUTELY NEVER refer Pembridge Insurance to anyone.
DISGUSTED SERVICE

On January 9, 2022, I was in an accident. I reported the accident to Pembridge Claims that evening. Today is February 7, 2022, and I have heard absolutely nothing from them. After numerous calls to the claims department and being on hold for over 30 minutes each time, that is if I wasn't disconnected, I finally called my Broker. They too, could not get an answer as to what was happening with my vehicle. An adjuster has not been to assess the damage.

I'm trying to get my deductible reimbursement since October 30th, 2021.
My claim was closed without any contact and I’ve called to try and escalate the matter several times only to be told a manager will call me back. NO ONE called me back ever! I’m still trying to reach someone... I really don’t understand how this company functions or even exists. Trust me that other insurance companies do not operate like this… I’ve worked for a few in the last decade and Pembridge is by far the worst I’ve seen.