Economical Insurance Auto Insurance Reviews

On April 14th I severely damaged my motorcycle and called Economical to advise them however I also told them I was going after MOT as it happened on a 400 series highway as I had hit a huge pothole.
Shortly after, while I was away out of town representatives of the insurance company had my bike removed by a tow truck from my buddy’s motorcycle shop without my permission. I was told that they could not reach me after numerous attempts while the tow truck was there and they became very argumentative with him… They released the bike as they were afraid of retribution…..note the pattern of bullying!! Upon my return, they would not tell me initially where it was. I still had the ownership in my possession.
The adjuster then decided to continue to bully me. First by treating my call as a claim. Then he asked me if there was anyone in the “ back seat?” and furthermore told me it was all my fault as “ the roads don’t move”… Obviously having never heard of expansion joints or frost heaving.
Shortly after the incident a highway patrol officer pulled over in his SUV and after telling me he was a motorcycle patrol officer as well, told me he too hit the huge hole and his whole SUV shuttered. He then proceeded to survey my bike’s damage and then looked at me and stated quite calmly…” How did you ever manage to not drop the bike?… You should be dead or in a wheelchair”… 55 years of riding many a different motorcycle…do you think maybe skill?
As I had mentioned the bike was severely damaged but by no means not repairable. I was never given the opportunity to discuss the possibility of re-acquiring it. Instead, the adjuster first sent me a third-party evaluation of the damage and it wasn’t even the same bike, it was some bike in Quebec with twice the mileage and not an ABS/FA model. These two representatives, ignorant people proceeded to bully me and as they had literally stolen my bike I found myself in a non-negotiable position.
One of them then offered an insulting settlement based on a third-party report and I was very clear that whoever was providing the evaluation had no idea what they were talking about…. 1) wrong year of a similar bike 2) wrong mileage 3) even to go so far as to prove their ignorance by claiming it was not the top of the line ABS/FA model… which I attempted to correct them but ran into more bullying. I even sent them a picture of the bike without the luggage bags attached but with the racks showing very clearly and told her” I prefer to ride my bike naked, a common term in the motorcycle industry and I got back a retort “Do not talk to “my” employees like that”…. Obviously showing off her insecurities and ignorance all in the same sentence. The adjuster then told me that I was welcome to seek other similar bikes as mine but I wasn’t permitted to use Marketplace or Kijiji…. do you think he was being guided….it was obvious he was out of his league. How insulting/ ignorant is that? … so I used other websites and provided them with proof that the bike was worth much more by sending him/her the ad links. Get this!… No more value discussion from either one… Two days later I was told that I now had to hire, at my cost, an independent motorcycle appraiser and once I had the appraisal an arbitrator would make the final, binding decision. Realized at this time I still did not know where my bike was and I still had the registration in my possession.
I have never been so poorly treated in all my 70 years. Economical/Definity is a terribly run company with absolutely the rudest, untrained persons on the front line….
The CEO should be tarred and feathered…

I have all the correspondence between adjusters, my broker and my wife in print… It’s no wonder that there is a huge disclaimer at the bottom of every email… pathetic humans.

The worst customer service that I received in Canada. I had an auto claim and the claims advisor told me she would reach out to me after 15 minutes of our phone conversation. I haven't heard back anything from her even after leaving 5 voicemails and 3 emails. She never picks up the call when I try to reach her or call back. It's been already one month since I have been trying to get in touch with her. Never go to this insurance company ever.

I has an accident on the highway and the police officer said it is not my fault but the insurance didn’t listen to the police officer and they want me to pay the deductible

Had a total loss and had a rental for almost 3 months. My insurance is through Sonnet but Economical deals with all the claims. Been going back and forth and my adjuster will not call me back. When I did get a call back it was more delayed. Finally came to a settlement and the adjuster said they would issue a check and that it would arrive on May 16, 2023. It is now May 18 and when I called they said no check has been issued. Horrible adjuster!

You can phone, email or text. They will never return your correspondence. Terrible service when they say they will walk you through a claim. They won't.

First off, I gave 2 stars for customer service because the front desk tried their best to get someone to call me back. I had to call over 10 plus times for a callback.

My adjuster Leiko - was rude, unprofessional, liar.

Economical team leads - empty promises.

Spend the extra dollars with another company. Not worth the hassle with this company.

I had a bad experience with Economical insurance. Especially the adjuster name Robert. I wish I can give less than one star to this guy. He is super rude and never ever answers the calls and emails…. He didn’t provide any rental car... My car is sitting in towing yard for more than a month now…. Never ever go with this insurance company!

The experience of making a vehicle claim with Economical insurance company this time is really unforgettable for me, and I hope that I will never have any association with this company again.
I am a UBER driver. There was a traffic accident in November 2021. After nearly 2 months of processing, I received compensation today and the claim is over. My car was hit and scrapped, but the insurance company bought out my car at a price of nearly 1,000 lower than the market price. If there is any objection, I can continue to appeal, but I am worried that I will be caught in protracted-time consumption and have to agree to their bid. My feeling is that I was hit twice, once by another driver and once by an Economical Insurance.
The communication with this insurance company during this period is really maddening. Basically, you can’t find your adjuster and their manager. They don’t reply to your emails, don’t reply to your calls. Don’t reply to the customers’ emails and the phones seems to be the rules and regulations of this insurance company.
In such an unequal situation, you are left with only a long time to wait and being anxiety, which is a particularly painful experience. I sincerely hope that the fewer people who experience it, the better.
In Canada, I have never met a company that doesn't care about the customer's feelings like this. Later, I realized that it is UBER company chose this insurance company, and UBER drivers have no right to choose which insurance company to insure, so the Economical Insurance Company can ignore the feelings of individual UBER drivers without losing money.
In short, cherish your life and wallet, please stay away from ECONOMICAL Insurance Company.

The company use dealing tactics to make you accept what they offer you I dealt with one of their adjuster who does not know about the insurance act diagram of determining fault.
She is assigned to my case 1697600 never call to discuss the claim I could not believe this.