Worst customer service
by Aakash surendran on Sep 12, 2023
1 out of 5 stars
Car Insurance Reviews
Economical Insurance Auto Insurance Reviews
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(223 reviews)
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My car was written off 2 months ago. I have yet to see my settlement and the representative I have been dealing with is very unhelpful, doesn't seem to know what's going on, and has such poor grammar and English skills I cannot understand half of her emails. When asking questions she ignores the ones she doesn't want to answer. Will never use them again even if they are the best price.
I has an accident on the highway and the police officer said it is not my fault but the insurance didn’t listen to the police officer and they want me to pay the deductible
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If it had less than one star, I would have picked it up!!!
Economical Insurance claim is horrible!!
They pay you out for a total loss at least 30% lower than a market, claim team reply your emails every other 3 days for an urgent situation!! They don’t accept any of your expenses on your car claim whereas they have the same items in their acceptable expenses template!!! No phone call will be answered!!
No message calls will be returned!!!
They just want you to pay you at all!
If you have an auto claim with Economical Insurance, then good luck!
They do not return calls or emails, took them a month to let me know that my car was a write-off. No fault to my wife who was driving, only had 1400km on it (two weeks old) and they want to pay me 10,000 less than what we paid for. We even have a depredation policy on cars. Took two more weeks (with me calling and emailing after a week) before they would pay the full loss of the car. Will not pay for car rental until we get a new car to replace the one we lost. Or any other cost, interest on a loan, registration cost to transfer to a new car. So if there are like that with you at no fault, what are they going to be like if it was your fault? They sent out a letter to pay another 250 bucks right after the accident. So I paid it, but once my year is up, I will never deal with them ever. I would like to cancel my insurance, but only for two months now with an insurance policy, so they would screw me hard if I canceled now. But I might just be the point of it all.
Had a total loss and had a rental for almost 3 months. My insurance is through Sonnet but Economical deals with all the claims. Been going back and forth and my adjuster will not call me back. When I did get a call back it was more delayed. Finally came to a settlement and the adjuster said they would issue a check and that it would arrive on May 16, 2023. It is now May 18 and when I called they said no check has been issued. Horrible adjuster!
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
You can phone, email or text. They will never return your correspondence. Terrible service when they say they will walk you through a claim. They won't.
I bought an Audi A8L for an incredible price in the US and did all the paperwork and steps to import it to Canada myself. Was in mint shape. One winter an exhausted snow plow Pickup Truck worker doing parking lots at night turned onto a street as I followed him. Then suddenly put his trick in reverse and I could not do anything but slam on the horn but by the time he reacted he drove into the front corner of my Audi. It looked pretty darn minor with a dent to the front fender and a broken headlamp. Under the hood the washer fluid canister bracket was bent, some hoses were scuffed, some wrinkling of the inner wheel well, and the front bumper was damaged and scraping. Then came the shocker!!! The damage repair bill was around $12,000.00. Yes I know it is a $108,000.00 retail car new but my car was already 5 years old. I only paid around $43,000.00 Canadian for it at 4 years old. Like I said a killer deal. So I begged my guy at Economical to please not write it off. He said I am sorry but his guidelines dictated that they could not pay to fix the car at that age and with that amount of money. I was perplexed. This car looked like it had very little damage. I said how could this car be written off and taken off the road? Then I asked myself the same question in my mind... how can the repair cost around $12,000.00? went back to the auto-body shop that was expensive I admit as they specialized in premium cars (Audi, Mercedes BMW) and specialized in Aluminum Body vehicles. I said to them the insurance is going to write off my car! I cannot let this happen. I asked the body shop what on earth is making this repair bill $12,000.00??! They replied, "When we fix a vehicle, we bring it right back to the way it was on the dealership lot". I said what do you mean. He pointed out some A/C hoses that literally had some tiny scratches in them from the washer canister metal holder. He said these hoses get replaced. He showed me some very minor creases on the inner wheel well that did not affect the way the car ran, or handled or had anything to do with bad alignment. He said this needs to be bodywork repaired. he said the canister mount needs replaced. And a number of other small scuffed parts or slight dents or crinkled items that all get replaced to Brand New. I said listen, What if you leave the hoses, just bend back the small bend in the washer tank mount, leave the tiny crinkle and small dent in a panel under the hood. And a few other things. I said I only want replaced/repaired external things that affect the ascetic look or performance or handling of the car back to new. IE: New hood, New fender, new bumper, new side moldings, bend the holder frame back, I said I did not care about small scuffs in rubber hoses, or a tiny dent not affecting the car at all. Heck who will look under the hood and say hey look at that dollar-sized dent on the inside engine cavity. Like really? He said that is not their policy. It means they did it half-as-sed. I said if you do not get my repair bill down, this car will be taken off the road and either parted out or sold at an auction and I will lose it, and the chances of me finding another one in the same sweet condition and color are almost impossible so I will be back to square one. I agreed to sign that a few of these things would remain as is (cosmetic tiny issues UNDER THE HOOD like who cares. I am keeping the car for years so I am fine with it. I went back to Economical and said if I could get the body shop bill down a lot would he agree to fix the car? And he said yes! The body shop got my bill down by $5100.00 from the original $12,000.00. I went back to Economical, and he said GREAT JOB Kevin and then agreed at $6900,00 they would pay to repair the car. I appreciated his flexibility, his feedback, and his sharing with me some things I could do as unorthodox as they were, and at least I got to keep the car. Thanks, Economical for working with me as well body shop. Thanks, guys!
I have been with Economical for 2 years... when our income changed we had to go on monthly payments which were fine until our bank account got hacked. Economical slapped on a non-pay when their payments bounced, and they canceled our insurance. We fought for 2 months to get the non-pay removed. They left us without insurance trapped in our home.. having to cancel medical appointments. Both my husband and I are disabled and need our vehicle as to shop we have to drive 25 minutes to the nearest town. Economical refused to reinstate our policy we were told we would have to get a new policy. After 2 months Economical reversed the non-pay and reinstated our policy only to turn around and want the 2 months we were without insurance. I advised my Broker that if they tried to take their payment it was going to bounce again as we get our money at the end of the month hence why we ask to have withdrawals for our insurance on a specific date each month. Our Broker called them and explained our situation but Economical was not empathetic nor did they try and work with us. We explained they could have their money at the end of the month… they told our Broker they couldn’t stop the system they are still going to try and take it on Oct 12… which is going to hit us with another non-pay.
Why can’t insurance companies have some compassion for seniors with low income?
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It's been a week since I called and made a claim. I have made many calls and my car is still in a towing company's impound. The agent first contacted has not responded. The next agent said I would hear from her by end of the day, but that did not happen as promised. No one seems to be looking into anything from my end and no one seems to be taking care of my car or answering me.
Feeling Ignored is terrible.
The worst customer service that I received in Canada. I had an auto claim and the claims advisor told me she would reach out to me after 15 minutes of our phone conversation. I haven't heard back anything from her even after leaving 5 voicemails and 3 emails. She never picks up the call when I try to reach her or call back. It's been already one month since I have been trying to get in touch with her. Never go to this insurance company ever.