Johnson Insurance Auto Insurance Reviews

Very bad experience.
I emailed the company, then called a service center to cancel the policy.
Then I discovered the company deducting about 75$ monthly for about 16 months.
My advice to all potential customers - don’t go for this company. Walk away.

Oh my god, worse nightmare ever. No emails or phone calls returned. Sent salvage company to pick the car up and it hasn’t of yet been written off, my plates and all my personal belongings still in it. Accident 15 days ago still have no idea what’s going on. They won’t even respond to body shop WOW!

I've been on hold for hours yesterday just to ask a simple question about my claim. Called yesterday afternoon was put on hold till closing time so no one to talk to. Called first thing this morning and have been on hold for over an hour. Gonna have to hang up to go to my work soon. Who has time for this?

I had a car accident on Friday. The car repair shop was not arranged. I called back Sunday the representative did not want to find a repair shop for me ask me to wait for an adjuster. I called again another representative suggested me go to the assured collision center. I went there and they said dod have my paper and want me to call insurance to send the paper. Since then I made many time phone calls and waited on the phone for hours nobody answers the phone. The automatic system told me to do it online but the online claim does not work. In beginning, a representative told me that the adjuster will contact me within 58 hours. But 4 days passed no one contacted me. I have to say it very bad customer service. I don’t know when can I get my car fixed.

After switching to another company (found better coverage at half the price), Johnson continued to take money from my account and refused to refund all of it. Spent hours on the phone over several days, had to send document multiple times and they kept changing their excuses. In the past when I had a claim they also attempted to pay less than was required by law and I had to have a lawyer step in. Most insurance companies are bad, but this one appears to be the evil overlord of Insurance companies. You would be better off with no coverage at all!

I’ve been driving for over 26 years with no claims and one at NO fault crash. Johnson gave me a great quote but once it went to underwriting, the underwriter stated I had caused two at-fault accidents within the last four years! Which is untrue and I explained this to Johnson. It didn’t matter and they doubled my insurance; which I cancelled and went with another insurance company with no problem.
The cancellation wasn’t accepted? And Johnson has now closed my coverage due to “non-payment”? Rather than what should have been a normal cancellation due to non excepted changes.
Stay away from this company they’re crooks.

This is the worst insurance ever, they charged me a good price at 1st got me all happy, then all of a sudden I'm paying more than the quote! I asked for my money back but they said they won't be able to return the money without an investigation because they said I had to submit the driver abstract, that they had and I would have to pay them more because of that, now I'm paying on top of what I paid them in full, plus now they found a way that I pay every month on top of my full payment. Never going with them again, never will I refer anyone! How can we report them?? and sue them?

I had a deer collide into my vehicle. I know it could’ve been fixed but they said it was a right off they settled it after a week at the worst lowest price possible. I felt pressured and bullied into excepting their offer. Then to make matters worse I have to wait four days for a check and they only gave me three days after the acceptance offer whether agreed or not to have a car rental. I am embarrassed for them

I was forcibly robbed and assaulted by three masked men, however, they didn't see it fit to waive my deductible, my rental coverage expired before the repairs were completed (upon the police finding my car) and they left me without a rental for over a month. Upon receiving my car I was told that everything was fine, however, after picking up my car I was forced to drop it bring it back in for repairs and since then I've been without a car for an additional two weeks, and now they are debating if they should fix the outstanding issues. This company is heartless! And they do not believe in putting the customer first. I strongly suggest that if anyone is contemplating using Johnson insurance, that they run and run fast!

I would never recommend this insurance company to anyone! When I tried to tell them about my claim and the accident I was in. They wouldn't take any of my information they basically told me that no this was going to end up my fault so that I would end up paying them more they didn't listen to anything that I said took no witnesses and yeah I have been paying ridiculous premiums for just driving ever since.