RBC WestJet World Elite MASTERCARD Consumer Reviews

Upon requesting an account balance I was, on 2 occasions, expected to reveal private information repeatedly. When I refused to repeat and acceptable rational I was denied service which is in direct conflict to the Office of the privacy commission. My repeated request for them to clarify my rights and the Commissions authority was denied. The operator /representative(s) refused to identify themselves on repeated requests. I instructed that the $130.06 they claimed as owing was in error based on previous recorded conversations. Then asked what they were prepared to do to rectify. They hung up. Do not tolerate this INVASION of f privacy ... file a complaint with Commission. And if you talk to them record the conversation, Under Canadian law you have the right without their consent or knowledge. If you want a copy of my conversation contact me .... ridiculously fraudulent deniles and self serving.

Recently, had to cancel a flight 2 weeks before departure due to a dear friend passing away suddenly after a long-standing battle with cancer. The woman I spoke to on the phone had no compassion and was of little help. I asked for only our WestJet dollars back or even a credit on my account, which I would put towards another flight - this request was denied. I've had a WestJet MasterCard for over 5 years and use it as my primary card every day. I have nothing good to say about it or the staff. I am full of regret spending thousands of dollars with this card as it goes straight into the pockets of heartless capitalists. I can't believe in a time of true hardship and loss, they couldn't bend the rules and give me a credit which in turn, I would be spending with on their airlines. I am truly disappointed and will be cancelling my card immediately and spreading word about this horrible event.

I made a large purchase and when it was delivered, Westjet world elite MasterCard didn’t stand behind me the consumer it protected the merchant after the expensive product was delivered damaged, I no longer have any MasterCard and moving all segments out of RBC.

So I got suckered into getting this card due to the low annual fee and the bonus WestJet dollars upon signing up. Turns out that you can't use WestJet dollars for the whole fare. So you end up paying for half the flight. WestJet flights outside of Canada are more expensive than other carriers, so you aren't saving any money by using WestJet or having WestJet dollars. Next, the companion fare is $99 only to the US. By the time you use the card, you're going to need to spend a few hundred WestJet dollars and, remember, you can only use it for half the ticket cost, so you end up wanting to fly to the Carribean or Europe. The companion fare to go to those places are $299 and $399. All of the base fares are cheaper than this, so the companion voucher is useless. Finally, they market that WestJet members can use their dollars to book flights to partner destinations. The only problem is you can't use the website to do this and customer service can't do it as well! You have to book through a travel agent and then use your WestJet dollars there. I didn't try it but I'm sure it's not that simple. Also, any long-haul flight, where a leg is with WestJet, is priced so much higher and takes so much longer than a flight that takes you there with one carrier, so, again, booking partner flights is useless. So I basically wasted half a year with this miserable card when I could have been getting hundreds of dollars in cashback using another card. Horrible experience.

I have tried to use my west jet miles and my companion voucher and the policies do not allow it. I spoke to someone who put me on hold forever to tell me that. There is absolutely no point to paying for this card. It's completely useless. Do not fall into the trap I did.

I have had several shocking moments with the credit card. You have to read the small print. And you have to pay it off to the dime every month. I had a balance of $17,000ish in a high spending month (I use it for work), and cash flow was low but I made sure that I paid $15,000 (worked hard at this) by the due date, so interest would be minimal.

Silly me.

Interest was charged on the full $17,000ish, this is how this card works. If you pay even $1 short, you might as well have paid nothing, interest will be charged on the full amount.

I usually pay my cards in full, but sometimes you just can't. So this card is... risky. More importantly, it's unethical.

BOOO Westjet Mastercard.

It turns out Westjet and RBC are deceiving their customers. I have found that the companion voucher offered is useless. I have to tried to use the voucher countless times and there is absolutely no savings. Since Westjet has grown the company has lost all values. It is no surprise that RBC has joined forces. I would not recommend this credit card to anyone.

STAY AWAY FROM THIS COMPANY!!!!!! My dad and I are from Canada and came to the USA for golf. We have a RCB travel credit card that does not work when we travel! This is a traveling credit card and they cancelled it when we travel and send us on loops for 5 hours trying to get a hold of someone to fix it. We have been in the USA for 3 days now and can't buy anything because of this card. If we didn't have another credit card from (NOT RBC!!!!) We would be stuck here with no money. We have been calling for 3 days a total of 15 hours on hold for absolutely no change. I would suggest NEVER IN 100 LIVES go with RBC, their customer service would be better if I was talking to a wall. Do not in any case go with RBC!!!!!

I had basic questions and was transferred 6 times. Took hours to get 0 answers, then was told to call back later in the week. I called back later in the week and was transferred 5 times, got 0 answers, then was told to call back later in the week. Im stuck in and endless loophole. Send help.

I#1 have spent 2 full days trying to contact the fraud department because they thought my spending was unusual so instead of contacting me about it they froze my card!! What's the point of having an app where I can watch my spending and freeze my card myself if they just willy-dilly do it on their own? If I ever thought about banking with RBC I have totally changed my mind!!! As far as the WestJet credit card goes I'll be canceling it asap as they clearly don't need my business.