RBC WestJet World Elite MASTERCARD Consumer Reviews

It turns out Westjet and RBC are deceiving their customers. I have found that the companion voucher offered is useless. I have to tried to use the voucher countless times and there is absolutely no savings. Since Westjet has grown the company has lost all values. It is no surprise that RBC has joined forces. I would not recommend this credit card to anyone.

STAY AWAY FROM THIS COMPANY!!!!!! My dad and I are from Canada and came to the USA for golf. We have a RCB travel credit card that does not work when we travel! This is a traveling credit card and they cancelled it when we travel and send us on loops for 5 hours trying to get a hold of someone to fix it. We have been in the USA for 3 days now and can't buy anything because of this card. If we didn't have another credit card from (NOT RBC!!!!) We would be stuck here with no money. We have been calling for 3 days a total of 15 hours on hold for absolutely no change. I would suggest NEVER IN 100 LIVES go with RBC, their customer service would be better if I was talking to a wall. Do not in any case go with RBC!!!!!

I had basic questions and was transferred 6 times. Took hours to get 0 answers, then was told to call back later in the week. I called back later in the week and was transferred 5 times, got 0 answers, then was told to call back later in the week. Im stuck in and endless loophole. Send help.

I#1 have spent 2 full days trying to contact the fraud department because they thought my spending was unusual so instead of contacting me about it they froze my card!! What's the point of having an app where I can watch my spending and freeze my card myself if they just willy-dilly do it on their own? If I ever thought about banking with RBC I have totally changed my mind!!! As far as the WestJet credit card goes I'll be canceling it asap as they clearly don't need my business.

I had a fraudulent charge on July 4 for $2699 made on my card. I have tried three different days and times to speak with someone about this fraudulent charge. I just hung up after waiting two hours and 34 minutes today, one hour and 35 minutes yesterday, and the one time I did talk to somebody, by the time I got to the third person in the fraud department I was put on hold again and had to hang up as I had to be somewhere. What is going on with customer service?? I need to have this resolved ASAP! I had to call my American Express card customer service, and they answered and my problem was solved within five minutes! Why can’t West Jet Mastercard be as efficient? It’s very upsetting to sit on the phone for a total of four hours and still have not resolved my problem!

Miss a payment and your card is cancelled. No notice... Even if you make a payment RBC security has you locked out for any use of the card.
If you file a complaint, you get a form letter, no addressee and of course, never hear from anyone.
This ruins the Westjet brand.

While travelling in Mexico we took a taxi for 150 pesos or approx $9.50 CDN dollars.
We checked our online account to ensure our transactions were all balanced. The taxi charged us 15000 pesos instead approx $950 CDN dollars. After speaking with our credit card they apologized and said they couldn't do anything but return $200 CDN... Never had any issues like this with any other credit card. Beware of the WestJet world elite RBC credit card... It is garbage!

My husband tested positive for Covid-19 this morning and when we phoned to initiate the insurance claim we were told we have nothing as the claim is related to Covid. Do not use this card if you are flying during the Pandemic. I am done with West Jet Elite

OMG! My baggage was delayed a few days coming home from a trip to Phoenix/Vancouver. I submitted a claim after a few days of no luggage. We bought replacements for essential items, socks, underwear, I bought a jacket because mine was in the suitcase and it was freezing. Well, short story guess what! Baggage delay insurance now only counts to your destination not from! Wow! So guess what, my RBC is up for renewal and I will cancel two cards after 20 years.

WestJet is always expensive compared to other airlines. Their customer service is beyond pathetic, no one will ever answer their call. After paying the annual fee the wsd makes no sense as the ticket prices are so high and wsd cannot be used for the tax component.