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RBC WestJet World Elite MASTERCARD Consumer Reviews

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(30 reviews)
RBC WestJet World Elite MASTERCARD
2.1 out of 5 stars:
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BEWARE! You won’t get your money back on a fraudulent charge!

by Gina Mandrusiak on May 27, 2022
2 out of 5 stars

This card has the worst customer service!
I had a fraudulent charge on my card for 128.00 and it’s been months and numerous phone calls have been made and it’s still not credited to my account. I sent them an email from the company that “supposedly” sold me the item and they stated it was not them and their name was used fraudulently. WestJet MC wanted me to file with the RCMP I did that and I emailed them a response from the RCMP. The charge still has not been removed from my card. It’s sooooooo frustrating dealing with them! I’ve charged thousands of dollars on this card and never filed a dispute so why am I getting hassled like this. I’ve had other cards and NEVER have I had to jump through so many hoops to get someone to actually hear me and represent my need. The free bags on a flight are definitely not worth the hassle of dealing with their customer service. I’m canceling this card.

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Not what it seems

by Jaymie M on Jan 29, 2020
2 out of 5 stars

If you decide to get this card make sure you read all the fine print. They do not actually fly to many locations outside Canada. So you will have to fly with another airline to get to the final destination. Meaning you cannot use your vouchers for many of the flights outside Canada. Free checked bags are only good when flying with them. So if you do book a flight without vouchers and have to fly with another company on your way back you will have to pay for your checked bags. So basically unless you know that they fly to your final destination this card is not actually worth what you pay.

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by Wished for WestJet Travel on Jan 29, 2018
2 out of 5 stars

Applying/receiving was easy.
Perks (WestJet) okay; a bit of a challenge to find available flights.
Customer service was awful. While individual people are nice if you ever get through they lie. I would repeatedly ask for confirmation if there were any other charges and they'd assure me there weren't but there always was.
There was also some glitch between my bank and this card and payments didn't connect. It's the only bill I've ever had trouble with; never did figure out the cause.
Net value was negative. Not worth the frustration and expense so I cancelled card.

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